Digital Hub Operations Manager

Crocs, Inc.•Westwood, MA

2d•$115,000 - $125,000•Hybrid

About The Position

The Digital Hub Operations Manager drives execution, operational excellence, and organizational effectiveness across Crocs' global Digital Commerce organization. This role partners with cross-functional leaders to translate strategy into action, manage key business initiatives, support Digital Hub operations, and drive alignment across global and regional teams.

Requirements

BS or BA in business, marketing or related field or equivalent experience.
At least 5+ years of solid marketing operations experience including a track record of effectively managing a budget, implementing processes, delivering projects in a fast paced environment on time and within budget
Strong process organizational change and process implementation experience
Project management experience with the ability to effectively manage time, multi-task and prioritize; operates with a sense of urgency
Ability to take initiative, work independently and prioritize tasks; strong time-management, organizational and problem-solving skills
Shown leadership experience leading large cross-functional groups along with geographic teams
Adjust quickly to changing priorities and conditions
Cope effectively with complexity and change
Strong communication abilities both written and verbal; ability to connect with all levels of seniority in an effective and professional manner
Must have extensive experience and proficiency in Excel tools and functionality
Hands-on experience working in a project management system

Responsibilities

Lead the planning, execution, and governance of strategic Digital Commerce initiatives, ensuring projects are delivered punctually and aligned with business priorities
Manage a portfolio of cross-functional programs, tracking milestones, risks, dependencies, budgets, and executive-level reporting
Serve as the operational lead for Digital Hub activities, coordinating business reviews, leadership meetings, all-hands forums, and recurring operating rhythms
Partner with Digital, Marketing, Analytics, Onsite Experience, Technology, and Commercial teams to drive alignment and successful execution of central initiatives
Lead organizational change initiatives, including transition planning, collaborator engagement, communication strategies, and adoption efforts spanning international and local groups
Facilitate cross-functional problem solving, identify operational bottlenecks, and implement scalable solutions that improve efficiency and business performance
Build executive presentations, dashboards, status reports, and communications that provide visibility into business priorities, project progress, and organizational performance
Establish and maintain project management standards, tools, and processes that drive accountability, transparency, and execution excellence
Promote a culture of teamwork, continuous improvement, accountability, and operational excellence within the Digital Commerce organization
Analyze business needs, assess organizational impacts, and recommend process, governance, or structural improvements that support future growth and scalability