Manager Digital Operations

Republic Services•Phoenix, AZ

About The Position

The Manager, Digital Operations is responsible for modernizing and optimizing frontline service delivery. Working closely with Corporate, IT, and vendor groups, the Manager, Digital Operations leads a Product and/or Implementation team for the development and deployment of digital products and operational strategies to Republic Services’ field organization. These solutions will enable enhanced experiences for our customers and drive greater efficiencies across a network of more than 20,000 Drivers, Dispatchers, Supervisors, and Managers. This position supports a core and foundational component of Republic’s future-state roadmap and acts as a team level leader to support efforts to integrate and execute aspects of our operational technology and process-based solutions.

Requirements

Experience developing and deploying standard operating procedures, preferably within the waste, transportation, or logistics space.
Experience deploying and maintaining mobile technology solutions and frontline optimization tools.
Excellent verbal and written communication skills, with the ability to influence without formal authority.
Have the necessary skills to produce meaningful content in PowerPoint, Word, Excel, and Visio.
Applied understanding of resource-based, enterprise technology support strategies.
Experience effectively supporting vendor relationships.
Ability to prepare and give professional presentations to groups at all levels, including executive leadership.
Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value.
Minimum 3 years of experience participating in process improvement or technology deployments in a large organization.
Minimum one year of experience operating in an Agile Project Management environment.

Responsibilities

Supports the development, deployment, maintenance, and on-going evolution of mobile technologies and tools designed to improve operational efficiency for a specific line of business.
Works closely with multi-disciplinary teams to develop standard operating procedures that seamlessly integrate with, and are enhanced by, technology solutions.
Develops and implements rigorous testing and scalability plans.
Helps to define, review and evaluate technology product and process deliverables to ensure quality and timeliness; responsible for quality control in adherence to accepted best practices, company policies and procedures.
Provides input to and executes product development roadmaps based on future-state operating visions and strategies.
Day-to-day management of mobile and in-office solutions from frontline service providers.
Day to day management of support channels across IT and vendor networks.
Prepares presentations and effectively communicates operational performance metrics to business stakeholders and senior leadership teams.
Actively supports vendor relationships and provides input to their product development roadmaps.
Continually monitors the mobile and in-cab solution landscape and educates leadership teams on emerging ideas, technologies and strategies.
Interface with local operations teams where appropriate to support field solution needs.
Provide input to cost-benefit analyses to assess solution viability, considering elements such as strategic alignment and continuous improvement opportunities.
This position may require travel by air, car and/or other modes of transportation up to 25% of the time.
Performs other job duties as assigned or apparent.