Digital / Field Service Engineer

Continental

9d

About The Position

This is a combined role, split 50% between digital solutions support and 50% field service activities across the UK and Ireland. The engineer supports continuous improvement of Continental’s digital solutions and technical field service activities, managing operations in a geographic territory, including digital solution installations, maintenance, and customer support. The role also covers site and CNP audits, warranty matters, product performance monitoring, vehicle weigh testing, and support for service providers and end users. The position aims to deliver high customer satisfaction alongside operational efficiency.

The engineer works as an interface between local operations and central R&D teams and supports the implementation and improvement of digital platforms and connected fleet solutions. They monitor product performance and investigate mileage, fuel efficiency, and warranty-related matters; coordinate dealer and fleet audit programmes; and ensure technical activities meet quality, health and safety, risk management, corporate, and legal standards. The role involves working with internal and external stakeholders, including customers, fleet operators, OEMs, telematics providers, and industry organisations, as a technical and business advisor.

Requirements

• Recognised degree-level or equivalent qualification in mechanical or automotive engineering.
• At least three years of experience in an automotive engineering environment.
• Strong technical knowledge of commercial and passenger vehicle systems.
• Expert knowledge of passenger and commercial tyre technologies.
• Expertise in data visualisation, Microsoft Office, data analytics, and interpreting large and complex datasets.
• Working knowledge of fleet telematics systems, digital platforms, APIs, and data integration processes.
• Experience with technical service and operational systems, including digital fleet management and monitoring solutions.
• Ability to work independently.
• Strong customer service and stakeholder management skills, with the ability to communicate effectively at all organisational levels.
• Excellent verbal and written communication skills, including presenting technical and business insights to senior leaders.
• Strong planning, organisational, budgeting, and project management capabilities.
• Strong analytical and problem-solving skills.
• Innovative mindset and ability to develop and implement new ideas and processes.
• High attention to detail and commitment to quality.
• Customer-focused approach and commitment to continuous improvement and driving change.
• Clean UK driving licence.
• Must be located within the Midlands area.

Nice To Haves

• Experience in an automotive engineering environment in a management or leadership role.

Responsibilities

• Support continuous improvement of Continental’s digital solutions across the UK and Ireland, acting as an interface between local operations and central R&D teams.
• Support end users, service providers, and other bodies with the digital solutions strategy, including revenue and hardware volume targets, demand forecasting, and implementation of new technologies and system updates.
• Manage installation, training, and ongoing support of Continental’s digital platforms and connected fleet solutions.
• Monitor and analyse product performance, including mileage and fuel efficiency, and conduct warranty-related investigations.
• Coordinate and deliver dealer and fleet audit programmes, identify improvement opportunities, ensure compliance with service standards, and support corrective actions.
• Deliver technical activities in accordance with quality, health and safety, and risk management standards, and review and enhance processes for continuous improvement.
• Build relationships with internal stakeholders, customers, fleet operators, OEMs, telematics providers, and industry organisations, serving as a technical and business advisor.
• Manage field-area activities such as digital solution installations, maintenance, customer support, site and CNP audits, vehicle weigh testing, and service-provider and end-user support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level