Digital Experience & Interactive Design

SUSE•Out of Home, UT

1d•Remote

About The Position

This role is the "Digital Architect of the Human Interface." Reporting to the manager of digital experience, this role will help shape the next generation of the SUSE digital interface including dynamic, personalized content and emerging interaction models such as AI-powered search and conversational web interfaces. The Digital Experience & Interactive Design role is the strategic architect of SUSE’s digital interface. Reporting to the Senior Manager of Digital Experience, you apply the principles of Human-Computer Interaction (HCI) and Cognitive Psychology to ensure that SUSE’s technical sophistication is matched by an elite, seamless digital experience. Your mission is to move beyond static web design into creating digital interfaces where humans and autonomous AI agents collaborate to solve enterprise challenges.

Requirements

8-10+ Years in UX/Product Design or HCI: Proven experience in a high-growth SaaS or infrastructure technology company, with a portfolio showcasing complex journey orchestration.
Mastery of the Design Stack: Expert-level command of Adobe, Figma, interactive prototyping tools, and modern design platforms.
Technical Fluency: Ability to understand cloud-native architectures, APIs, and data structures to better design the interfaces that manage them.
Human Centered Design: Expert at delivering visually compelling web experiences and universal design system to reflect the brand promise of SUSE
Strategic Thinking & Business Acumen (Advanced): Understands the direct correlation between UI friction and Customer Acquisition Cost (CAC); aligns design strategy with 3-year revenue targets.
Analytical Reasoning (Advanced): Expert at using behavioral data (heatmaps, scroll depth, A/B testing) to iterate on design variations to improve the digital funnel.
Executing (Advanced): Drives systemic efficiency in the design-to-development handoff; ensures that "Creative DNA" is preserved through technical implementation.
Self-Awareness (Advanced): Recognizes their role as a high-influence specialist; models the SUSE values of Choice, Innovation, Trust, and Community in every digital journey.

Responsibilities

Agentic UI Design: Lead the design of next-generation digital interfaces where users interact with autonomous AI agents. You define how dynamic content modules and AI-powered discovery work together in conversation interaction models.
Interactive Prototyping & Service Design: Move beyond static web pages to create "living" digital environments. You build high-fidelity interactive prototypes that demonstrate the real-world value of the SUSE portfolio allowing customers to "feel" what it means to be a customer before they buy.
Data Storytelling & Visual Intelligence: Turn complexity into clarity, and clarity into impact. You craft visually stunning interface experiences that transform dense technical concepts into intuitive, high-impact narratives, making SUSE’s value and ROI immediately visible to prospects.
Conversion-Centric UX Governance: Partner closely with the UX Governance Lead to identify and resolve critical digital friction points. You contribute interface design expertise to high-impact decisions that optimize conversion velocity, ensuring a seamless and effective transition from marketing discovery to conversion.
Cross-Functional Design Influence: Partnering deeply with Brand, Product, and IT, you build consensus across matrixed organizations to ensure a unified "One SUSE" design language is maintained across every pixel.
Mentorship & Design Standards (Leading & Developing - Intermediate): Act as the "Internal Design Consultant" for the global digital team. You establish the standards for the SUSE digital design system including accessibility, mobile-first responsiveness, and performance-centric design.

Benefits

We empower you to be bold, driving your career to create the future you want.
We celebrate and reward your achievements.
We give you the freedom to be yourself.
A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

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