Interactive MSR

Credit Union 1 Alaska•Anchorage, AK

22h•$20 - $30•Onsite

About The Position

Credit Union 1 is looking for a tech-savvy and member focused Interactive Member Service Representative (IMSR) to join our team! Our IMSR's delivers exceptional, accurate, and efficient member service through Interactive Teller Machines (ITMs) across Alaska using video and digital platforms. Serving as the primary point of contact in a virtual branch environment, this role performs a full range of teller transactions while creating a seamless and engaging member experience. This position is a great fit for an individual who enjoys learning new technology and systems, values making connections, and works well independently in a fast-paced environment. This position is located on the 2nd level of our DeBarr Branch (4020 DeBarr Rd.)

Requirements

High school diploma or equivalent required.
Minimum one (1) year of customer service, teller, or financial institution experience preferred.
Strong verbal and written communication skills; effective and confident communication is essential for virtual service delivery.
Comfortable working on camera in a professional setting.
Demonstrated ability to multitask and navigate systems efficiently.
Strong problem-solving skills and ability to work independently.
Basic technical proficiency, including typing (minimum 35 WPM) and standard office equipment use.
Ability to adapt in a fast-paced, performance-driven environment.
Commitment to delivering exceptional member service aligned with Credit Union 1’s mission and values.

Nice To Haves

Minimum one (1) year of customer service, teller, or financial institution experience preferred.

Responsibilities

Deliver prompt, accurate, and professional service through ITM video interactions.
Ensure all transactions are completed with a high level of accuracy, efficiency, and attention to detail.
Maintain a professional and engaging presence during all member interactions.
Confidently address member concerns or hesitation related to virtual service channels.
Build trust and rapport through personalized virtual interactions.
Identify member needs and recommend appropriate products and services.
Promote Credit Union 1 products, services, and digital solutions aligned with member goals.
Follow up on member inquiries and opportunities to support a complete financial relationship.
Communicate with member feedback, trends, and service opportunities to leadership.
Educate members on the use and benefits of ITMs and digital banking tools.
Efficiently navigate multiple systems, video platforms, and transaction tools simultaneously while maintaining accuracy and efficiency.
Troubleshoot basic technical or transaction issues in real time.
Independently resolve routine and complex member inquiries using sound judgment.
Research and address discrepancies, escalating when appropriate.
Balance daily transactions and complete end-of-day procedures.
Support a positive team environment and contribute to continuous improvement initiatives.
Perform all transactions in compliance with Credit Union 1 policies and regulatory requirements.
Identify and escalate suspicious or irregular activity.
Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC). Follow established security, audit, and operational procedures.