Digital Enterprise Systems Implementation Program Manager

BerryDunn•Remote,

5d•$105,000 - $135,000•Hybrid

About The Position

Our State Government Practice Group’s Finance and Administration Practice is seeking a Digital Enterprise Systems Implementation Program Manager to support a potential opportunity with a California-based university client. This anticipated engagement would focus on providing client-side/owner-side project management, governance, and implementation oversight for the deployment of an integrated enterprise technology ecosystem supporting administrative, learning, registration, event management, and volunteer-related functions. BerryDunn would serve as an independent advisory and oversight partner, not as the system integrator or software implementation vendor. You should have experience managing complex, large-scale software implementation projects in IT environments, including enterprise software-as-a-service implementations involving multiple vendors, one or more system integrators, defined governance forums, formal change control, requirements traceability, user acceptance testing, deployment readiness, and post-go-live stabilization. The candidate filling this position should be comfortable serving as an independent advisor and client representative, helping to keep the implementation aligned with approved requirements, business objectives, operational workflows, and applicable compliance standards. You will apply your knowledge and experience to support this potential engagement through a controlled implementation that achieves on-time, in-scope delivery and prepares the client for full transition to internal ownership, system operations, support processes, and institutional knowledge. This will require providing objective oversight, facilitating decision-making, monitoring vendor performance, coordinating across client leadership, product owners, information technology personnel, subject matter experts, product vendors, and system integrator resources and maintaining transparent, actionable communication throughout the project lifecycle. Travel expectations: Up to 50% travel to the client site is expected to support this potential engagement and future client projects. Future travel expectations will vary based on BerryDunn’s project portfolio and client needs.

Requirements

Five or more years of experience managing complex IT implementation, enterprise software-as-a-service, or systems integration projects.
Experience serving in a project management, program management, project management office, or independent oversight role for large-scale system implementations.
Experience managing projects involving multiple vendors, one or more system integrators, product vendors, client leadership, business users, and technical teams.
Strong understanding of project governance, change control, requirements management, requirements traceability, risk and issue management, dependency tracking, and executive-level reporting.
Experience planning, managing, or overseeing User Acceptance Testing, defect triage, deployment readiness, cutover planning, go-live, and post-go-live stabilization.
Ability to identify project risks, delivery variances, decision delays, and resource constraints and communicate recommended corrective actions in a clear and constructive manner.
Demonstrated critical thinking, logical reasoning, problem-solving, facilitation, organization, and self-management skills.
Ability to build and sustain positive working relationships with diverse teams, including client leadership, Product Owners, Information Technology personnel, Subject Matter Experts, vendors, and end users.
Ability to draft client-facing reports, communications, meeting materials, escalation documentation, and decision support materials in a professional and constructive manner.
Certified Scrum Master certification (required).

Nice To Haves

Project Management Professional certification (preferred).
Exposure to higher education, university, or similarly complex institutional environments (preferred but not required).
Experience with enterprise platforms supporting learning management, volunteer management, registration, event management, customer relationship management, or related administrative functions (preferred but not required).

Responsibilities

Serve as an independent advisor and representative for a potential California-based university client, providing objective oversight across implementation phases.
Establish, operationalize, and manage structured governance forums, including Steering Committee, Change Control Board, and escalation pathways.
Support successful implementation of integrated enterprise solutions supporting administrative, learning, registration, event management, and volunteer-related functions in alignment with approved organizational requirements.
Maintain continuous alignment among business requirements, solution design, technical builds, testing, and production deployment.
Maintain and monitor the Requirements Traceability Matrix from approved requirements through testing and deployment.
Enforce formal validation that all “Must Have” requirements are met, tested, and verified prior to deployment.
Manage scope baseline and change control processes, including review, approval, tracking, and documentation of approved requirement modifications.
Review system integrator and product vendor deliverables for alignment with technical standards, quality expectations, contractual milestones, and approved requirements.
Document and escalate vendor delivery variances related to scope, schedule, or quality through established governance channels.
Track project health, including scope, schedule, risks, issues, dependencies, decisions, and corrective action plans.
Facilitate engagement of client leadership, product owners, information technology personnel, subject matter experts, product vendors, end users, and system integrator resources.
Proactively identify and escalate resource constraints, decision delays, risks, and dependencies that may affect project momentum.
Define, oversee, and validate User Acceptance Testing entry and exit criteria, defect identification and prioritization, and formal acceptance signoffs.
Lead cutover and deployment planning, including readiness criteria, governance-based deployment approvals, and controlled go-live coordination.
Oversee post-go-live stabilization, including defect resolution timelines, system performance, user adoption, support transition, and stabilization success criteria.
Validate knowledge transfer and operational readiness to confirm client IT and business teams are prepared to assume internal ownership of system operations, support processes, and documentation.
Prepare clear, timely, and actionable project communications, status reports, decision materials, and escalation documentation.
In partnership with our internal team, respond to opportunities related to enterprise systems, implementation oversight, and project management office support; primarily for state government clients.
Develop appropriate relationships with software vendors, system integrators, and solution providers to support effective client advisory and oversight services.
Collaborate with other firm practice groups and practices that bring enterprise software, project management, organizational change management, technical, financial, and operational expertise.
Participate in marketing and business development activities, including developing proposal content, supporting prospective client meetings, and contributing to thought leadership.