Enterprise Implementation Consultant
About The Position
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. We're looking for an Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.
Requirements
- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- Experience managing complex implementations and multiple stakeholder groups.
- BEng degree or equivalent years of experience.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Ability to learn the MaintainX product within 30 days to advise customers.
Nice To Haves
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
Responsibilities
- Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
- Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
