Channels & Digital Experience

Westfield • Westfield Center, OH

2d • Hybrid

About The Position

The Digital Employee Experience & Channels Lead, working under limited supervision, is responsible for managing enterprise communication channels and improving the digital employee communication experience. This role owns channel strategy, governance, publishing standards and distribution practices for WeConnect Global and the employee email ecosystem. The role partners with communications colleagues and internal teams to ensure messages are delivered consistently, effectively and in alignment with enterprise priorities. This role also designs and manages the digital communications intake process for the Corporate Communications team.

Requirements

• 8+ years of experience in communications, digital communications, employee communications or a related field.
• Strong digital and platform expertise.
• Experience with channel strategy and governance.
• Experience managing content distribution in a complex environment.
• Ability to work across teams to clarify channel needs, publishing standards and distribution approaches.

Nice To Haves

• Channel Strategy
• Digital Employee Experience
• Intranet Management
• Employee Email Communications
• Publishing Governance
• Content Distribution
• Digital Communications Intake
• Communication Measurement

Responsibilities

• Manages enterprise communication channels, including WeConnect Global and the employee email ecosystem.
• Defines channel strategy, including when and how enterprise communication channels are used.
• Establishes and enforces publishing standards and governance for enterprise communication channels.
• Designs and leads implementation of a digital communications intake process for the Corporate Communications team.
• Partners with communications colleagues and internal teams to support effective distribution of key communications.
• Monitors channel effectiveness and recommends improvements based on available data, usage patterns and feedback.
• Helps ensure enterprise messages are delivered consistently and in alignment with communication priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed