Digital Channels Product Manager, Analyst

Royal Bank of Canada•Jersey City, NJ

4d•$85,000 - $95,000•Onsite

About The Position

The Digital Channels Product Manager within RBC Capital Markets U.S. Cash Management team will be responsible for building out and enhancing client channel solutions including the RBC Clear Portal and the backend components. This role involves articulating vision and operational delivery for Channel solutions as part of RBC Clear OKRs, building the strategy & execution plan for RBC Clear Channels, and setting up an overall ecosystem for technical integrations. The Product Manager will co-create a frictionless one-click technical implementation User Experience (UX), actively partner with product organizations and clients to identify implementations’ pain points and execute delivery of those solutions. They will design seamless enterprise solutions for onboarding RBC Clear channels, RFP responses, client presentations/visits, client solution scoping, data formats/mapping testing, integration, and documentation pre- and post-sales. Establishing processes and procedures to scope and solution, and setting up assurance/training/testing programs to ensure successful product implementations are also key responsibilities. The role requires executing day-to-day product management tasks including requirement building, problem resolution, solution research, business analysis, and SDLC lifecycle for development. The Product Manager will serve as the link between client needs and the technical build across Cash Management solutions, and is expected to explore and apply emerging technologies, including AI, to enhance product capabilities and improve client experiences.

Requirements

Comfort working with data, ambiguity, and shifting priorities—you're nimble and adapt quickly to change
Hands-on experience with Excel and other data tools (SQL, Tableau, Power BI) to extract insights and inform product decisions
Ability to dig deep into complex situations and distill them into simple, actionable requirements and clear explanations for diverse audiences
Curiosity about emerging technologies, particularly AI applications, with a self-directed learning approach and eagerness to discover new ways of solving problems
Experience as practitioner and managing digital, fintech and SaaS products
Strong understanding of Cash Management /Treasury product implementations.
Strong understanding of Cash Management Products such as ACH, RTP, FX, Check
Demonstrated client/product experience working at a financial institution and delivering seamless digital experiences
Experience having worked in agile environments
Strong stakeholder management, ability to collaborate closely across our cross-functional team to bring the voice of the customer/represent the business needs/requirements to them
Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders; A "can do" attitude; be able to adjust quickly to changes
Strong understanding of Corporate Banking and/or Transaction Banking; digital banking products
Ability to operate in a fluid, rapidly changing environment
Project management skills

Responsibilities

Articulate vision and operational delivery for Channel solutions as part of RBC Clear OKRs
Build the strategy & execution plan for RBC Clear Channels, working with Technology and other cross functional partners
Set up an overall ecosystem for technical integrations and co-create a frictionless one-click technical implementation User Experience (UX); actively partner with product organizations and clients to identify implementations’ pain points and execute delivery of those solutions
Design seamless enterprise solutions for onboarding RBC Clear channels, RFP responses, client presentations/visits, client solution scoping and c, data formats/mapping testing, integration, documentation pre- and post-sales
Establish processes and procedures to scope and solution, set up assurance / training / testing programs to ensure successful product implementations
Execute on day- to-day product management tasks including requirement building, problem resolution, solution research, business analysis, and SDLC lifecycle for development.
Be the link between the client need and the technical build across Cash Management solutions.
Think differently by exploring and applying emerging technologies, including AI, to enhance product capabilities and improve client experiences