Digital Division Administrator

Arizona Department of Administration • Phoenix, AZ

3d • Hybrid

About The Position

The Arizona Department of Gaming is seeking a detail-oriented, analytical senior-level manager responsible for the business functions of its Digital Compliance Divisions. The role oversees teams that enforce compliance with gaming standards through inspections, audits, data analysis, and frequent interactions with regulated entities. The administrator provides strategic direction and coaching, serves as a primary departmental expert on gaming requirements and regulations, and creates, improves, and monitors compliance with internal policies and procedures. The position also recruits to fill vacancies, promotes employee engagement, resolves escalated and complex problems, and fosters strong relationships with external stakeholders. It is not a law enforcement role, although the administrator may oversee areas with AZ POST-certified personnel.

The role contributes to department strategic planning and oversees execution of initiatives related to the Compliance Division. It leads staff using individual meetings, team check-ins, meaningful metrics, and other Arizona Management System leadership practices, and establishes dashboards and reporting mechanisms for stakeholder compliance and team productivity.

The position is based at the Arizona Department of Gaming, 100 North 15th Avenue, Suite 202, Phoenix, Arizona. The State of Arizona supports remote work arrangements, and this role may have a full-time or part-time remote work schedule as a management option. Work, including remote work, is to be performed within Arizona unless an exception is authorized in advance.

Requirements

• Minimum five years of experience and knowledge in the gaming industry, preferably in a regulatory environment.
• Possess and maintain a current, valid state-issued driver’s license appropriate to the assignment.
• Knowledge of the Arizona Tribal-State Gaming Compact and its appendices.
• Knowledge of event wagering and fantasy sports rules and regulations.
• Familiarity with gaming industry terminology.
• Knowledge of event wagering and fantasy sports systems, platforms, software, system reports, and related technology.
• Knowledge of gaming operations, systems, software, system reports, and related technology.
• Knowledge of people supervision procedures and techniques.
• Skills in auditing and investigation methods, techniques, and report writing.
• Skills in team building, mentoring, and resourcefulness.
• Skills in training and facilitating meetings.
• Effective written and oral communication skills.
• People management and leadership skills.
• Ability to read and review lab certification reports.
• Ability to gather, organize, and comprehend information and make logical interpretations.
• Ability to make effective judgments based on partial or incomplete evidence.
• Ability to be detail-oriented and organized, communicate professionally, and work independently and collaboratively.
• Ability to perform work of considerable difficulty and organize and direct activities across diverse regulatory areas.
• Ability to complete assigned tasks accurately and formulate and communicate appropriate courses of action to decision-making authorities.
• If driving or using a vehicle is an essential job function, maintain an acceptable driving record and complete any required driver training.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Three years of supervisory experience preferred.

Responsibilities

• Build relationships with event wagering and fantasy sports operators, Tribal partners, and other external stakeholders; resolve complex or escalated compliance problems.
• Contribute to department strategic planning and oversee execution of initiatives related to the Compliance Division.
• Lead staff through one-on-one meetings, team check-ins, meaningful metrics, and other Arizona Management System leadership practices.
• Establish dashboards and reporting mechanisms to track stakeholder compliance and team productivity.
• Create, improve, and monitor adherence to internal policies and procedures.
• Ensure staff receive adequate training on internal policies and procedures, relevant rules and statutes, and the Tribal-State Gaming Compact.
• Serve as a primary departmental expert on gaming requirements and regulations.
• Recruit leaders and line-level staff to fill vacancies, retain high-performing employees, and increase employee engagement.
• Oversee teams enforcing gaming standards through inspections, audits, data analysis, and interactions with regulated entities.
• Resolve escalated and complex problems while fostering strong external relationships.

Benefits

• Sick leave
• Vacation and 10 paid holidays per year
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
• Affordable medical and dental insurance
• Arizona State Retirement System participation
• Long-term disability plans
• Life insurance
• Optional short-term disability insurance
• Optional deferred compensation plans
• Optional supplemental life insurance
• Remote work schedule option, subject to management approval and discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior