Division Administrator - Oshkosh

Clarity Care•Oshkosh, WI

About The Position

Clarity Care is seeking a Division Administrator to lead residential operations and develop strong teams while ensuring quality, person-centered care for Members with varying abilities. The role provides operational leadership across assigned residential group homes and programs, strengthens program performance, and supports employees in helping Members live fulfilling, independent lives. The Administrator leads and develops teams, oversees operational and financial performance, contributes to strategy and program development, and ensures compliance with regulatory requirements and quality standards. The position also builds relationships with Members, families, guardians, care teams, funding partners, and community stakeholders.

Requirements

Five years of experience in direct care services and administration of community-based programs supporting individuals with disabilities.
Proven experience leading teams and managing community-based human services programs.
Strong financial management, operational planning, and problem-solving skills.
Ability to develop employees, manage performance, and inspire accountability.
Working knowledge of Wisconsin human services systems and applicable regulatory requirements.
Excellent communication, relationship-building, and organizational skills.
Proficiency in Microsoft Office applications and electronic charting systems.
Commitment to continuous improvement, person-centered care, and organizational excellence.
Valid Wisconsin driver’s license, proof of auto insurance, and ability to meet agency driving standards, where required.
Ability to successfully complete required caregiver background checks.

Nice To Haves

Bachelor’s degree in Human Services or a related field.
Completion of the CBRF Administrator’s Course may be considered in lieu of a bachelor’s degree.

Responsibilities

Provide leadership and operational oversight across assigned residential group homes and programs.
Supervise, coach, and mentor Team Leads and residential employees, fostering accountability, collaboration, and professional growth.
Support employee onboarding, training, performance management, and retention initiatives.
Partner with Human Resources and organizational leadership on workforce development and employee engagement.
Oversee residential operations to ensure efficient, safe, and high-quality service delivery.
Develop and manage budgets, monitor financial performance, and identify opportunities to improve productivity and cost efficiency.
Collaborate with Scheduling and leadership teams to optimize staffing and manage overtime.
Establish measurable goals, operational procedures, and performance standards.
Contribute to strategic planning by identifying emerging needs, opportunities, and challenges affecting residential services.
Recommend and implement improvements to strengthen program quality, operational effectiveness, and long-term sustainability.
Analyze program performance, financial trends, and service opportunities to support informed decision-making.
Collaborate with leadership on program development, referral assessments, and appropriate Member placements.
Ensure services meet applicable regulatory requirements, organizational policies, and quality assurance standards.
Oversee readiness for inspections, surveys, audits, and emergency situations.
Advocate for Member rights, dignity, independence, and individualized care.
Build relationships with Members, families, guardians, care teams, funding partners, and community stakeholders.