Digital Delivery Director

RGP•Glen Allen, VA

14h•$170,000 - $213,000•Remote

About The Position

RGP is hiring a Director to help grow and deliver work across our Digital Build & Integration practice. Digital Build & Integration delivers complex data, digital experience, and DevSecOps programs. Our Delivery Leads are the reason clients trust us with their hardest problems and come back with more. This is not a project management role. It is a client leadership role that requires someone who can run a technically complex program, build relationships at the executive level, and see the next opportunity before the current one closes.

Requirements

A minimum of 10 years of experience in project management implementing software solutions, digital solutions, collaboration technology, workforce automation and/or content/marketing solutions
A minimum of 10 years of experience in a professional services or consulting firm
Empowered self-starter comfortable with taking the lead and managing multiple initiatives with an ability to effectively collaborate across teams
Strategic critical thinker, with the ability to question decisions and propose creative solutions to complex problems.
Experience managing large scale, highly complex projects end-to-end across a portfolio of different technologies.
Ability to speak credibly to clients about AI's role in accelerating delivery and improving outcomes, and to identify where AI capabilities could add value within a client engagement
Ability to communicate effectively across all levels of the organization including C-Suite executives
Experience mentoring members of the team, guiding them and grooming them for more responsibility
Ability to adapt quickly as client priorities change and be comfortable wearing multiple hats.
Excellent process development, conflict management, problem solving and decision-making skills

Responsibilities

Participate in client pitches and pursuit conversations, bringing delivery credibility and technical depth to the sales process
Partner with the Practice Lead and Sales Engineers to scope new engagements and expand existing accounts
Build and maintain senior client relationships that surface new opportunities organically through delivery excellence
Contribute to proposal development and statements of work drawing on direct delivery experience
Lead the planning, execution, and delivery of large-scale, technically complex projects and transformation efforts that include integrations with multiple platforms for high profile clients from discovery through technical implementation.
Manage sizable, multi-disciplinary teams of UX strategists, designers, business analysts, developers, quality assurance analysts, and stakeholders, to ensure the project milestones are achieved and client expectations are met or exceeded.
Ensure the team understands the “why” behind the project and drive true business outcomes adding value to the project beyond just completing milestones.
Facilitate Agile ceremonies, including sprint planning, refinement, daily stand-ups, sprint demos, and retrospectives, to drive project progress, identify and resolve issues, and ensure timely delivery.
Leverage AI-assisted delivery tools and frameworks to accelerate project timelines, improve delivery quality, and demonstrate innovation to clients
Promote a culture of collaboration, continuous improvement, and adaptability with both the RGP and client team to foster innovation and quality delivery.
Negotiate with various parties within the client organization to achieve desired outcomes and manage change effectively.
Maintain oversight and accountability for project performance metrics, identify areas for optimization, and drive process improvements to enhance project delivery efficiency and effectiveness.
Prepare and deliver regular, audience-specific communications/reports/dashboards to ensure that program sponsors, key stakeholders, and c-suite leadership are adequately apprised of project status, successes, risks and issues.