Associate Director, Digital Delivery
About The Position
This role is responsible for managing and maintaining content across multiple janushenderson.com websites using the CMS platform (WordPress). The position ensures expert delivery and deployment of changes to the portfolio of websites, taking ownership and responsibility for maintaining brand standards, CMS policies, templates, and regulatory approvals. The Associate Director will collaborate with the UX team on page design to ensure content is delivered using digital best practices, including accessibility and SEO optimization. They will keep the team informed on task progress using Jira, proactively manage their daily schedule, and support strategic updates assigned by digital team members, obtaining approval before publishing pages to the production environment. The role also involves actively identifying and recommending tactical and strategic online initiatives to improve site conversion, customer experience, and content cross-promotion. A key aspect is partnering with technology to troubleshoot CMS issues and identify opportunities for functional improvements. With a focus on site performance and enhancing customer journeys, the Associate Director will utilize analytics and digital expertise to improve the user experience of global websites. Additional duties may be assigned.
Requirements
- 2-5 years of experience in a similar role
- CMS experience essential, ideally WordPress in an enterprise environment
- Advanced HTML, CSS knowledge
- Knowledge of search engine optimization and web usability standard methodologies
- Using workflow tools like Jira
- Proficient in using Google Analytics
- Bachelor’s degree or equivalent preferred
- You are adept at working within WordPress to publish the content projects you have managed, with an eye on quality while ensuring excellent user experience.
- You understand the importance of navigable and searchable content within the greater design of a website’s framework.
- You have a keen interest in the online environment, a good understanding digital customer journeys, you advocate for following standard methodology and keep abreast of evolving technology trends.
- A self-starter, with first class attention to detail, a creative eye, and excellent accuracy.
- Strong communication skills to ensure the successful delivery of projects, dealing with internal partners within a global organization.
- Adaptable approach with drive to deliver, speedy, first class service.
- Demonstration of strong customer orientation with ability to understand and deliver to stakeholder requirements.
- Highly organized and able to handle simultaneous projects to a high quality and to pre-agreed schedules.
- Understanding of the power of clear communications early in a project and is an active participant at the table when it comes to planning and prioritization.
- Makes suggestions on how to improve processes and pushes for best practice implementation.
- You have experience in encouraging relationships and collaborating with a variety of teams to get the job done.
- Ability to take ideas from concept to execution with minimal coaching.
- Excellent attention to detail and accuracy.
- Ability to innovate and systematically improve processes through automation.
- Great teammate with excellent relationship management skills.
- Can clearly articulate technical information to a non-technical person.
- Excellent problem-solving skills.
Nice To Haves
- CRM tool experience such as Pardot would be helpful but not crucial
- Prior experience in financial services is desired but not essential
Responsibilities
- Manage and maintain content across multiple janushenderson.com websites using our CMS platform (WordPress).
- Ensuring expert delivery and deployment of changes to our portfolio of websites, while taking ownership and responsibility for maintaining brand standards, CMS policies, templates and regulatory approvals.
- Working with our UX team on page design to ensure content is delivered using digital best practice, from accessibility through to SEO optimization
- Keep the team informed on progress of tasks through Jira and proactively manage your own daily schedule.
- Support strategic updates as assigned by digital team members, gaining approval and acceptance ahead of publishing of pages to the production environment.
- Actively seek to identify and recommend tactical and strategic online initiatives to improve site conversion, customer experience and cross-promotion of content.
- Partner with technology to troubleshoot any issues with the CMS and look for opportunities to improve functionality.
- With a focus on site performance and improving the customer journeys, you will use analytics and your digital expertise to enhance the user experience of our global websites.
- Carry out additional duties as assigned.
Benefits
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to Wellhub
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses
- Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
- competitive compensation
- pension/retirement plans
- various health, wellbeing and lifestyle benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
