Associate Director, Digital Delivery

Janus Henderson • Denver, CO

4d • Hybrid

About The Position

This role is responsible for managing and maintaining content across multiple janushenderson.com websites using the WordPress CMS platform. The Associate Director will ensure expert delivery and deployment of changes, taking ownership of brand standards, CMS policies, templates, and regulatory approvals. They will collaborate with the UX team on page design, ensuring content adheres to digital best practices, including accessibility and SEO optimization. The position involves keeping the team informed of task progress via Jira, managing their own schedule, and supporting strategic updates. A key aspect of the role is to proactively identify and recommend online initiatives to improve site conversion, customer experience, and content cross-promotion. The Associate Director will partner with the technology team to troubleshoot CMS issues and enhance functionality. Utilizing analytics and digital expertise, they will focus on site performance and improving customer journeys for the company's global websites. Additional duties as assigned are also part of the role.

Requirements

• 2-5 years of experience in a similar role
• CMS experience essential, ideally WordPress in an enterprise environment
• Advanced HTML, CSS knowledge
• Knowledge of search engine optimization and web usability standard methodologies
• Using workflow tools like Jira
• Proficient in using Google Analytics
• Bachelor’s degree or equivalent preferred
• Must have skills: adept at working within WordPress to publish content projects with an eye on quality while ensuring excellent user experience.
• Must have skills: understand the importance of navigable and searchable content within the greater design of a website’s framework.
• Must have skills: keen interest in the online environment, a good understanding digital customer journeys, advocate for following standard methodology and keep abreast of evolving technology trends.
• Must have skills: A self-starter, with first class attention to detail, a creative eye, and excellent accuracy.
• Must have skills: Strong communication skills to ensure the successful delivery of projects, dealing with internal partners within a global organization.
• Must have skills: Adaptable approach with drive to deliver, speedy, first class service.
• Must have skills: Demonstration of strong customer orientation with ability to understand and deliver to stakeholder requirements.
• Must have skills: Highly organized and able to handle simultaneous projects to a high quality and to pre-agreed schedules.
• Must have skills: Understanding of the power of clear communications early in a project and is an active participant at the table when it comes to planning and prioritization.
• Must have skills: Makes suggestions on how to improve processes and pushes for best practice implementation.
• Must have skills: experience in encouraging relationships and collaborating with a variety of teams to get the job done.
• Must have skills: Ability to take ideas from concept to execution with minimal coaching.
• Must have skills: Excellent attention to detail and accuracy.
• Must have skills: Ability to innovate and systematically improve processes through automation.
• Must have skills: Great teammate with excellent relationship management skills.
• Must have skills: Can clearly articulate technical information to a non-technical person.
• Must have skills: Excellent problem-solving skills.

Nice To Haves

• CRM tool experience such as Pardot would be helpful but not crucial
• Prior experience in financial services is desired but not essential

Responsibilities

• Manage and maintain content across multiple janushenderson.com websites using our CMS platform (WordPress).
• Ensuring expert delivery and deployment of changes to our portfolio of websites, while taking ownership and responsibility for maintaining brand standards, CMS policies, templates and regulatory approvals.
• Working with our UX team on page design to ensure content is delivered using digital best practice, from accessibility through to SEO optimization
• Keep the team informed on progress of tasks through Jira and proactively manage your own daily schedule.
• Support strategic updates as assigned by digital team members, gaining approval and acceptance ahead of publishing of pages to the production environment.
• Actively seek to identify and recommend tactical and strategic online initiatives to improve site conversion, customer experience and cross-promotion of content.
• Partner with technology to troubleshoot any issues with the CMS and look for opportunities to improve functionality.
• Use analytics and digital expertise to enhance the user experience of our global websites, with a focus on site performance and improving customer journeys.
• Carry out additional duties as assigned.

Benefits

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours
• Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool.
• competitive compensation
• pension/retirement plans
• various health, wellbeing and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree