Intern, Digital Delivery Associate

Fidelity & Guaranty Life•Des Moines, IA

1d•Hybrid

About The Position

The Digital Delivery Intern supports value stream team members across the product delivery lifecycle and gains hands-on exposure to program-level agile facilitation, project coordination, and agile coaching in a Life & Annuity insurance environment. The intern contributes to real deliverables while learning how scaled agile (SAFe) and traditional project management can work alongside one another. The role collaborates with Agile Program Leads, Agile Excellence Coaches, Product Delivery Managers, Product Owners, Value Stream Leads, and technical and non-technical stakeholders. The intern supports Program Increment (PI) planning and follow-up, helps maintain the agile delivery knowledge center, and assists with coaching and enablement activities. They also support smaller projects and enhancements, maintain project information and collaboration sites, and coordinate meetings and communications. The intern owns a defined project during the internship and presents its results to the Digital Delivery team. AI tools are used to analyze feedback, surface themes, and help create training materials and facilitation aids. Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products since 1959. The company describes its culture as employee-centric, collaborative, dynamic, and authentic, and identifies its work environment as hybrid.

Requirements

Currently pursuing a bachelor's degree or recently completed one in Business, Information Systems, Computer Science, Project Management, Finance, or a related field.
Strong written and verbal communication skills, including the ability to summarize information clearly for different audiences.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
Analytical and problem-solving aptitude, with curiosity about identifying risks, dependencies, and roadblocks.
Collaborative and dependable, and comfortable working with people at all levels of the organization.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook; comfort with SharePoint and Teams.
Willingness to learn quickly and accept feedback.
Self-starter who asks questions, seeks learning opportunities, and follows through.

Nice To Haves

Prior project, coursework, internship, or club experience involving teamwork, coordination, or process improvement.
Interest in agile delivery, project management, or the insurance and financial services industry.
Exposure to agile concepts such as Scrum, Kanban, or SAFe through coursework, certification, or personal study.
Familiarity with Atlassian products, Microsoft Teams, PowerPoint, AI tools, or similar applications.
Interest in Life & Annuity products or technology delivery.

Responsibilities

Assist with pre-PI planning activities, including dependency mapping and capacity/resource conflict reviews.
Help coordinate PI planning logistics, including scheduling, materials, board setup, and note-taking.
Maintain risk and dependency boards and follow up with owners on open items.
Capture notes, decisions, and action items from cross-team sync meetings, system demos, and inspect-and-adapt-style retrospectives.
Help compile program-level metrics and prepare simple dashboards on PI progress and health.
Organize, update, and maintain the agile delivery knowledge center, including playbooks, templates, guides, training materials, and FAQs.
Research practices such as SAFe, Scrum, and Kanban and summarize findings for the team.
Draft job aids, quick-reference guides, and onboarding content for teams and value streams adopting agile practices.
Review knowledge-center content for accuracy, consistency, and usability, and recommend improvements.
Support Agile Excellence Coaches with workshops, training sessions, and team working sessions, including logistics, materials, and follow-up.
Gather participant feedback and summarize themes and improvement ideas.
Observe agile ceremonies and share observations with coaches to help identify opportunities for improvement.
Help prepare project plans, status reports, and management presentations for smaller projects and enhancements.
Update project work in tracking tools such as Jira, including plan dates, health status, and actuals.
Help maintain SharePoint and other team collaboration sites.
Assist with meeting coordination, agendas, and stakeholder communications.
Own a defined internship project, such as refreshing a knowledge-center section, building a metrics dashboard, or documenting a process, and present the results to the Digital Delivery team.
Use AI tools to analyze feedback, surface themes, and help build training materials and facilitation aids.
Collaborate with Agile Program Leads, Agile Excellence Coaches, Product Delivery Managers, Product Owners, Value Stream Leads, and technical and non-technical stakeholders.