Digital Customer Support Specialist

Wintrust • Rosemont, IL

23h • Onsite

About The Position

As a member of the Digital Support Team, this position will deliver best in class service to Wintrust Financial customers via telephone and electronic channels (limited face to face customer interaction). The ideal Customer Advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations, as necessary. This is a technology heavy position and will require walking customers through troubleshooting steps. Extensive computer and telephone work. Must be passionate about customers and evolving technology.

Requirements

• Retail/Phone Banking experience required.
• 3-5 years related work experience in financial industry.
• Must be well organized.
• Possess excellent telephone, computer and written and oral communication skills.
• Must be able to work the 11:30am to 8:00pm shift.

Nice To Haves

• Inbound Contact/Call center experience a plus.
• Bilingual a plus.
• College degree preferred but not required.
• Experience with troubleshooting digital issues desired.

Responsibilities

• Deliver best in class service to Wintrust Financial customers via telephone and electronic channels.
• Handle customer escalation issues and inbound calls from all bank locations.
• Walk customers through troubleshooting steps for mobile/online banking and other digital products.
• Perform extensive computer and telephone work.

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance
• Competitive pay and annual discretionary bonus eligible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees