Digital Support Specialist
About The Position
Mater's Digital Technology & Information team is seeking a Digital Support Specialist to join our Brisbane-based Service Centre in a full-time, permanent position based at our Newstead Office. This is an exciting opportunity to play a key role in supporting Mater's continued growth, including major workforce expansion across Mater Hospital Springfield and the Gold Coast. Working within a fast-paced healthcare environment, you'll provide expert technical support, resolve complex IT issues, and help ensure our people have the digital tools they need to deliver exceptional patient care.
Requirements
- Certificate II or III in Information Technology, or equivalent industry experience
- ITIL Foundation certification (Version 3 or 4)
- Minimum four years' experience in a Service Desk, Desktop Support, or IT Support role
- Experience supporting end users within large and complex organisations
- Strong knowledge of Microsoft operating systems, Active Directory, networking, desktop hardware, and audio-visual technologies
- Demonstrated ability to diagnose and resolve technical issues across a broad range of technologies
- Excellent communication and stakeholder engagement skills
- Strong organisational skills with the ability to prioritise competing demands
- A collaborative approach and willingness to support and mentor team members
Nice To Haves
- Relevant tertiary qualifications and industry certifications (such as A+, Network+, or Microsoft certifications) will be highly regarded
Responsibilities
- Investigate and resolve complex desktop, application, hardware, and technology-related issues
- Provide Level 1 and Level 2 support across desktop, audio-visual, telephony, networking, and mobile technologies
- Deliver support via phone, digital channels, and face-to-face interactions
- Install, configure, and upgrade IT equipment including computers, printers, AV equipment, and other technology devices
- Assist with system upgrades, technology deployments, and approved change activities
- Maintain accurate documentation, knowledge articles, and service records
- Support IT asset management processes and equipment lifecycle activities
- Provide technical guidance and mentoring to Digital Support Officers and Service Centre team members
- Collaborate with specialist technical teams to identify opportunities for service improvement
- Participate in an after-hours on-call support roster
Benefits
- Access to not-for-profit salary packaging up to $15,900
- Access to many staff benefits
- Generous salary packaging options, including meal and entertainment benefits
- Access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation
- Unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Reduced prices at our campus cafés and coffee spots
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
