Digital Specialist

N C Machinery Co. • SeaTac, WA

1d • $31 - $38 • Onsite

About The Position

We are seeking a motivated and experienced Digital Specialist to join our team, with a focus on our CAT digital Tool Programs.

Requirements

• Strong attention to detail; capacity to ensure data accuracy, integrity.
• Advanced Excel skills.
• Problem‑solving mindset; ability to prioritize; good project management skills.
• Proactive, curious; willingness to dig into data and ask questions.

Nice To Haves

• Adoption rates of digital tools by users / customers.
• Usage metrics (how frequently / how much features are used).

Responsibilities

• Monitor performance dashboards for our Cat digital tool programs (e.g. VisionLink, Parts.Cat.Com, etc.), track KPIs such as adoption, data quality and user engagement.
• Collect, clean, and consolidate data from multiple sources (CRM, dashboards, Excel, etc.)
• Analyze data to find insights: trends, gaps, opportunities, areas of under‑performing usage, anomalies, errors.
• Translate data into actionable insights and recommendations for internal stakeholders (service, sales, marketing).
• Create regular reports/visualizations for leadership that help inform strategy, tool improvements, customer success, growth.
• Work with technical teams (IT / BI) to maintain dashboards, ensure metrics are accurate, data pipelines work, and troubleshoot data issues.
• Support rollout and adoption: help identify training needs.
• Work with end users to support technical problems and provide training.

Benefits

• 401k w/ Company Match and Profit Sharing
• Paid Vacation, Holiday & Sick Leave
• Premera Blue Cross Medical w/Telehealth & Dental
• VSP Vision Insurance
• Company Paid Life, AD&D & Disability Insurance
• Employee Assistance Program
• Quarterly Employee Recognition Cash Program
• CAT Products, Rental/Sales Discounts
• Credit Union Membership is available
• Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
• Seniority Bonus, starting at 5+ years
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed