Digital Specialist

N C Machinery Co. • Tukwila, WA

6h • Onsite

About The Position

We are seeking a motivated and experienced Digital Specialist to join our team, with a focus on our CAT digital Tool Programs. Key Responsibilities: Monitor performance dashboards for our Cat digital tool programs (e.g. VisionLink, Parts.Cat.Com, etc.), track KPIs such as adoption, data quality and user engagement. Collect, clean, and consolidate data from multiple sources (CRM, dashboards, Excel, etc.) Analyze data to find insights: trends, gaps, opportunities, areas of under‑performing usage, anomalies, errors. Translate data into actionable insights and recommendations for internal stakeholders (service, sales, marketing). Create regular reports/visualizations for leadership that help inform strategy, tool improvements, customer success, growth. Work with technical teams (IT / BI) to maintain dashboards, ensure metrics are accurate, data pipelines work, and troubleshoot data issues. Support rollout and adoption: help identify training needs. Work with end users to support technical problems and provide training.

Requirements

• Strong attention to detail; capacity to ensure data accuracy, integrity.
• Advanced Excel skills.
• Problem‑solving mindset; ability to prioritize; good project management skills.
• Proactive, curious; willingness to dig into data and ask questions.

Responsibilities

• Monitor performance dashboards for our Cat digital tool programs (e.g. VisionLink, Parts.Cat.Com, etc.), track KPIs such as adoption, data quality and user engagement.
• Collect, clean, and consolidate data from multiple sources (CRM, dashboards, Excel, etc.)
• Analyze data to find insights: trends, gaps, opportunities, areas of under‑performing usage, anomalies, errors.
• Translate data into actionable insights and recommendations for internal stakeholders (service, sales, marketing).
• Create regular reports/visualizations for leadership that help inform strategy, tool improvements, customer success, growth.
• Work with technical teams (IT / BI) to maintain dashboards, ensure metrics are accurate, data pipelines work, and troubleshoot data issues.
• Support rollout and adoption: help identify training needs.
• Work with end users to support technical problems and provide training.

Benefits

• Hourly wage from $30.95 to $37.95 per hour.
• 401k w/ Company Match
• Profit Sharing
• Paid Vacation
• Holiday & Sick Leave
• Premera Blue Cross Medical w/Telehealth
• Dental Insurance
• VSP Vision Insurance
• Company Paid Life Insurance
• Company Paid AD&D Insurance
• Company Paid Disability Insurance
• Employee Assistance Program
• Quarterly Employee Recognition Cash Program
• CAT Products Discounts
• Rental/Sales Discounts
• Credit Union Membership
• Career Growth Opportunities
• Seniority Bonus, starting at 5+ years
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed