Digital CRM Consultant

HEXAWARE

20h

About The Position

This role focuses on testing and quality assurance within a Digital CRM environment, with a critical emphasis on Agentforce & AI Testing. The consultant will be responsible for designing and executing various test cases, including functional, integration, regression, API, and automation testing. A key aspect of the role involves validating Salesforce configurations, customizations, and integrations, as well as testing and validating AI agent outputs for accuracy, relevance, and hallucination detection. The consultant will also build test frameworks for AI agents, ensuring compliance with AI governance, and develop/integrate AI agents into Salesforce workflows for Sales and Support functions. This includes implementing prompt templates, context injection, and integrating Salesforce with AI/LLM platforms. The role also requires writing clean, testable, scalable code, following CI/CD pipelines, and participating in Agile ceremonies.

Requirements

5–10 years Salesforce experience
Platform Developer I certification

Nice To Haves

Apex
LWC
Basic experience or exposure to Agentforce / AI agents
Prompt engineering
API-based AI integrations
AI / Agentforce certifications

Responsibilities

Design and execute functional, integration, and regression test cases.
Perform API and automation testing.
Validate Salesforce configurations, customizations, and integrations.
Test and validate AI agent outputs for accuracy, relevance, hallucination detection, edge cases, and failure scenarios.
Build test frameworks for AI agents, including prompt testing and versioning, scenario-based validation, and human-in-the-loop workflows.
Ensure AI governance compliance, including audit trails, explainability, bias, and risk checks.
Develop and integrate AI agents into Salesforce workflows for Sales (e.g., Documents summarization, Customer 360) and Support (e.g., Case summarization and auto-resolution, Intelligent recommendations).
Implement prompt templates and context injection (data + knowledge base).
Integrate Salesforce with AI/LLM platforms (Einstein, external APIs).
Write clean, testable, scalable code.
Follow CI/CD pipelines (Git, Salesforce DX).
Participate in code reviews and Agile ceremonies.