Digital Consumer Experience Strategy Lead

Sanofi • Morristown, MA

8d • Onsite

About The Position

Sanofi is seeking a Digital Consumer Experience Strategy Lead to develop end-to-end consumer experience strategies and digital solutions for patients, customers, and staff. The role connects user needs, market and business priorities, product roadmaps, and technical frameworks to make interactions across Sanofi’s products and services seamless and accessible. The lead will define innovative strategies, envision complex consumer experience ecosystems, and guide cross-functional teams and stakeholders in delivering digital experiences that support more integrated and reliable health care.

Consumer Experience is a new function at Sanofi, so the role requires evangelizing the discipline, delivering outcomes, and adapting to change. The team’s work spans project management, research, visual and UX design, prototyping, and strategy. The lead will manage CX Strategy employees and contractors, represent the function across the business, and help integrate CX Strategy into digital development and partner-team processes. The position is part of Sanofi’s broader digital transformation, which uses AI, automation, and experimentation to advance science and decision-making.

The role requires a bachelor’s degree or equivalent work experience in Design, HCI, MBA, or a related field, and at least eight years of hands-on CX/UX strategy experience in a large global enterprise, agency, consulting, or startup/scale-up context involving digital products or software design. The listed salary range is $113,250.00–$163,583.33, with compensation determined based on demonstrated experience. Employees may be eligible for company benefit programs.

Requirements

• Bachelor’s degree or equivalent work experience in Design, HCI, MBA, or a related field.
• At least 8 years of hands-on CX/UX strategist experience in a large global enterprise, agency, consulting, or startup/scale-up, in the context of digital product or software design.
• Solid understanding of creating, measuring, and refining consumer experience strategy based on user research, human factors, customer feedback, and market data.
• Strong analytical skills and ability to synthesize qualitative and quantitative data into key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently.
• Ability to create strategic CX plans based on product roadmaps, team maturity, knowledge gaps, and business priorities.
• Strong business acumen, including ability to understand value generation and business modelling.
• Deep understanding of digital product management, including what makes a digital product and familiarity with agile and CX concepts.
• Knowledge and practice with qualitative and quantitative CX measurement frameworks and efficacy measures.
• International experience and understanding of cultural sensitivities for a global role.
• High EQ and ability to manage stakeholders and bring them along.
• Professional-level English verbal and written communication skills for candidates outside the USA.

Nice To Haves

• Master’s degree in a relevant field.
• Familiarity with pharma or health technology.
• Vibrant, engaging storytelling and strong business communication and presentation abilities at all levels of the company.
• Agility, decisiveness, resilience, transparent communication, openness, and strong attention to detail.
• Comfort with change and ambiguity, with confidence in a shifting environment.
• Ability and interest in helping lead organizational cultural shifts, including digital transformation.
• Intellectual curiosity that inspires others.
• Cultural curiosity and willingness to work in an international environment.

Responsibilities

• Deliver CX strategy across digital products, defining plans and principles based on research, insights, and measurement frameworks.
• Ensure CX Strategy meets agreed milestones by mitigating risks and maximizing process efficiency.
• Work with direct and indirect team members to define, document, share, and maintain the user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources to deliver priorities under tight deadlines.
• Lead a team of CX Strategy employees and contractors.
• Mentor and empower the team, helping members stay informed about industry changes and continue learning and developing as CX strategists.
• Promote excellence in consumer experience and influence product and service strategy direction.
• Represent CX Strategy across business and corporate functions, including product and service development.
• Integrate CX Strategy into Consumer Experience and digital development processes and advocate for CX within Digital, partner organizations, and stakeholder groups.
• Help change how CX works with peers in Global Business Units, R&D, Corporate, and Engineering.

Benefits

• At least 14 weeks of gender-neutral parental leave.
• Health and wellbeing benefits, including high-quality healthcare, prevention, and wellness programs.
• Company employee benefit programs may be available to eligible employees.
• Opportunities for career growth through promotion or lateral moves, domestically or internationally.
• Rewards package recognizing employee contributions and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior