Digital Commerce Technical Lead

Colgate • Scottsdale, AZ

3d • Hybrid

About The Position

The Digital Commerce Technical Lead will support and ensure deployment, maintenance and performance tracking of best in class digital tools for our B2B customers and professionals. They are responsible for ensuring timely delivery of rollouts and enhancements displaying a strong functional understanding of the tools utilization as well as technical expertise. They also provide technical expertise and support for the utilization of our digital tools. The role works with multiple stakeholders - both internal (GIT, Professional Affairs, Master Data, and eCommerce) as well as external stakeholders and third party providers - leveraging technology and user-centric approaches to enhance digital product offerings, optimize customer experiences, and drive business growth across both consumer segments. This role is based out of Scottsdale, AZ and is expected to work in office 4x week (Monday - Thursday).

Requirements

• Bachelor’s degree in Business Administration, Marketing, Computer Science, or relevant certifications
• 5+ years of experience in Technical Support and Digital Product Management

Nice To Haves

• Experience with platforms including SAP (S4H, C4C), VTEX, or Shopify a plus
• Exposure to DTC or B2B sales strategies a plus
• Skilled at working across multiple functions
• Excellent interpersonal and communication skills, with the ability to articulate complex ideas and collaborate effectively with diverse teams

Responsibilities

• Assist in executing digital product strategies and roadmaps aligned with business objectives and market and industry trends
• Prioritize features and enhancements for B2B digital products to maximize ROI and achieve growth and revenue targets
• Proactively address and resolve user-reported issues and bugs
• Facilitate user training, manage user roles and permissions, and provide support for ad-hoc requests
• Manage customer web support line & help desk tickets to troubleshoot issues and provide an exceptional customer service experience
• Work closely with internal & third party teams during project execution
• Work closely with Marketing, Sales, Consumer Affairs and GIT to ensure alignment and successful execution of digital product initiatives
• Partner with UX/UI designers, developers to translate business requirements into actionable product features and functionalities
• Partner with the B2B eCommerce Lead and GIT team to administer B2B and microsite platforms implementation providing clarity of requirements.
• Collaborate with customer support and professional teams to integrate support functionalities within digital products
• Provide excellent customer service and technical support for our B2B professional customers to help drive more revenue
• Coordinate the entire product lifecycle ensuring continuous improvement, optimization and alignment with business goals
• Assist GIT with testing in all environments (Dev, UAT, Production)
• Provide launch day support for both internal teams and B2B professional customers
• Utilize analytics tools and data-driven insights to monitor product performance, identify opportunities for improvement, and make informed decisions

Benefits

• medical
• dental
• vision
• basic life insurance
• paid parental leave
• disability coverage
• participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
• a minimum of 15 vacation/PTO days
• 13 paid holidays
• Paid sick leave is adjusted based on role and location in accordance with local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level