Digital Commerce - Account Manager

Riverside Natural Foods • Chicago, IL

4d • Hybrid

About The Position

As a key member of the global eCommerce organization, the eCommerce Account Manager will play a critical role in accelerating MadeGood’s footprint on key omnichannel and emerging on-demand platforms. This individual is responsible for driving online sales and share growth through cultivating strategic customer partnerships, driving onsite merchandising activities, and leading test & learn execution. The eCommerce Account Manager will be fully integrated into annual growth planning and the daily operating rhythm of strategic customer sales teams (i.e. Walmart, Target, Costco, Sam’s, etc.).

Requirements

• Bachelor’s Degree
• 3+ years of progressive experience in eCommerce.
• CPG experience preferred.
• Hybrid schedule with ability to commute 3 days a week to Chicago-based office.
• Deep experience with digital shelf tools such as Salsify, Profitero, Syndigo, Stackline, Amazon Vendor/Seller Central.
• Bias for collaboration within multi-functional work groups incl. stakeholders from sales, marketing and IT.
• Passionate self-starter with demonstrated comfort dealing with ambiguity while embracing new challenges to build new capabilities.
• Deep alignment with Riverside’s values and purpose-driven approach.

Responsibilities

• Develop and execute onsite merchandising growth plans to support total customer account / business growth objectives.
• Analyze key business metrics/data (i.e. clickstream, consumption, market insights) to inform customer recommendations to improve traffic, conversion and/or average transaction size.
• Lead insights delivery to merchant partners in support of site taxonomy, decision tree filters, organic algorithm trends, & variation strategy.
• Trade management, sales forecasting, new item sell-in, and conventional account leadership in direct PurePlay account(s).
• Collaborate multi-functionally to support organic site merch and content for key launches.
• Support Digital Shelf lead with updated and accurate catalogue for content publishing and tracking.
• Identify opportunities to optimize or expand ship-to-home assortment, where applicable.
• Drive testing of new digital transaction initiatives for MadeGood within omni retailers incl. subscribe & save, auto-replenishment, virtual bundling, targeted offers, etc.
• Internal champion for digital maturity and new capability intel for key retail partners.
• Partner with commerce marketing to establish negotiated added value framework for incremental paid media and promotional investment.

Benefits

• RRSP matching or 401k matching for an empowered financial journey
• Eligibility to participate in Riverside's Profit Sharing Plan
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level