Digital Cloud Solution Architect

Microsoft • Dallas, TX

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About The Position

Join Microsoft’s Cloud & AI Solutions Advisors (CASA) team in a customer-facing role at the intersection of technology, strategy, and customer success. The Digital Cloud Solution Architect works with technical decision-makers to solve technical challenges and help organizations realize value from Microsoft Cloud and AI solutions. The role uses customer and industry insights to build credibility and influence technical outcomes, collaborating across Microsoft, partners, and support teams to address customer needs, remove technical blockers, and accelerate adoption.

The architect contributes to demonstrations, design sessions, pilots, and proofs of concept, and helps customers define success metrics, adoption plans, and business outcomes. The position also involves developing technical expertise, sharing insights with the broader technical community, and helping customers make use of Microsoft skilling and readiness programs.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field and 2+ years of experience in technical architecture, technical consulting, design and implementation, and/or technical sales; or relevant Microsoft or competing-platform certifications and 1+ year of such experience; or 3+ years of such experience; or equivalent experience.
• Develop technical and market or industry knowledge.
• Ability to engage customers, partners, and colleagues in technical discussions and solution design.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field and 5+ years of experience in technical architecture, consulting, design and implementation, and/or sales, or equivalent experience.
• 2+ years of experience with cloud-based solution design, migrations, and technology management.

Responsibilities

• Apply methodology and governance to help minimize business and technical risks and meet quality assurance expectations while contributing to solution design or delivery.
• Understand customer and partner conditions for success, propose viable product-based solutions, and demonstrate complex concepts through design collaboration sessions.
• Contribute to pilots and proofs of concept to validate proposed solution architectures.
• Identify and address technical blockers, such as configuration changes or sample coding, and route non-technical issues to the appropriate parties.
• Represent the Voice of the Customer by sharing feedback, blockers, insights, and resources across communities for prioritization.
• Execute engagement milestones in accordance with the rhythm of business and identify opportunities to optimize it.
• Identify new workloads based on customer financial value and collaborate with sales teams or partners to drive engagements.
• Build strategic conversations connecting Microsoft cloud solutions, partners, customer business objectives, and IT objectives; articulate technical plans, customer gains, and liabilities.
• Develop partner relationships and align customer timelines and success measures with sponsors, accounting for people, process, technology, and financial priorities.
• Engage technical decision-makers, proactively anticipate customer needs, and use customer, industry, market, competitive, and compliance information to support digital transformation and architecture decisions.
• Leverage internal resources, including Microsoft Technology Centers and demonstration resources, to overcome technical blockers and drive technical wins.
• Improve customer interactions through feedback and observation, and use customer context and solution expertise to build credibility.
• Share competitive insights, escalate or resolve competitive situations, and collaborate with colleagues to inform competitive strategies.
• Monitor customer usage of prioritized Microsoft solutions and identify opportunities to promote usage aligned with business outcomes.
• Identify and use existing demonstration assets; deliver or oversee demonstrations and proof-of-concept sessions, leverage partner and customer teams to prove capabilities and integration, and review partner demonstrations for alignment with Microsoft standards.
• Collaborate with partners on technical engagement activities in partner sell-with scenarios.
• Use technical and professional readiness materials to expand domain knowledge and practice digital transformation sales methodologies.
• Help customer technical teams understand and use available skilling programs; support training events and deliver cloud training programs based on customer technical teams’ current and future needs.
• Share technical and strategic insights with team members and provide architecture thought leadership.
• Participate in Microsoft and external technical communities, events, and learning activities, and share relevant learnings internally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level