Digital Business Systems Analyst - Salesforce

Generac Power Systems • Waukesha, WI

1d • Onsite

About The Position

In the role of Digital Business Systems Analyst - Salesforce working on-site in Waukesha, Wisconsin you will be part of the Digital Business Office team. The Digital Business Systems Analyst - Salesforce is responsible for performing business systems analysis and support of implementation of company-wide digital programs. This position will implement new digital experiences as well as identify opportunities and enhancements to improve current business applications. The Business Systems Analyst will work with business groups, functional areas, and users to maximize the benefits of digital experiences the organization needs.

Requirements

• Bachelor’s Degree in Information Systems or related field, or equivalent work experience.
• Experience collaborating with business stakeholders, product owners and external consultants to recommend solutions
• Prior experience working with digital software implementations.
• Experience with gathering requirements and enforcing best practices.
• Prior Experience coordinating and leading user acceptance testing and QA testing.
• Ability to map business process flows and journey maps.
• Ability to analyze and organize data to resolve problems and identify risks and/or improvements
• Prior experience working with integrations to ERP systems, such as SAP, Oracle, Epicor and NetSuite
• Strong written and verbal communication skills and the ability to interact professionally with a diverse group.
• Ability to successfully engage in multiple tasks simultaneously
• Excellent problem-solving skills and techniques
• Ability to act as a liaison between development team and business stakeholders
• Ability to identify opportunities and propose solutions
• Ability to understand the perspective of the business and end users and apply that understanding to solution proposals
• Ability to utilize IT Best Practices and IT tools related to application support, implementation, and documentation

Nice To Haves

• Business Analyst Certificate or similar certifications
• Experience in writing stories in an agile tool such as Jira or DevOps
• Experience with CRM systems (Salesforce) and customer portal applications
• Experience with training material development and delivery of training.
• Experience with large Data and Integration Projects.
• Knowledge of MuleSoft or other integration tools
• Knowledge of CDP – Customer Data Platform
• Ability to read and provide insight to journey maps

Responsibilities

• Responsible for working with stakeholders to define organizations business requirements in order to shape the output of customers, consumers and internal experiences and ensure they deliver the expected business benefits
• Implement new digital business applications for customer and employee experiences
• Review, analyze, evaluate, and document requirements of business users.
• Map business process flows and ensure agile stories written
• Ensure proper QA testing is documented and completed timely.
• Coordinate and Lead UAT testing and ensure proper management of issues
• Have a focus on continuous improvement with the business, reviewing both process and system functionality.
• Propose modifications and enhancements to improve functionality or address any issues that arise.
• Investigate problems and data discrepancies, diagnose root causes, identify problematic trends, and work on resolving them.
• Identify, evaluate, and document risks.
• Ensure assigned applications comply with relevant standards and regulations.
• Assist with training and hyper-care support as needed.

Benefits

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree