Digital Business Operations Intern - Summer 2027 - Franklin, TN

Nissan • Franklin, TN

12d • Onsite

About The Position

Nissan is seeking an IT Operations Analytics Intern to join its team in Franklin, Tennessee, for a 12-week summer 2027 program. The team bridges technology and business through operational excellence, ensuring critical systems and services support business objectives efficiently and effectively. The intern will gain hands-on experience with IT operations, service management, and performance analytics while working with experienced professionals on continuous improvement initiatives.

The role is intended for an undergraduate student entering their junior or senior year, preferably studying Computer Science, Information Systems, Computer Engineering, Engineering, or a related field. The position is onsite in Franklin, TN. Candidates must be legally authorized to work in the United States; sponsorship is not available. Employment is contingent on successful drug and background screenings, and Nissan uses E-Verify to validate employment eligibility.

Requirements

• Currently enrolled in an undergraduate degree program in Computer Science, Information Systems, Computer Engineering, Engineering, or a related field.
• Entering junior or senior year at the start of the upcoming academic term.
• Strong analytical and problem-solving skills.
• Interest in IT operations, system administration, service management, or technology support.
• Ability to interpret data, identify trends, and provide actionable recommendations.
• Strong verbal and written communication skills.
• Ability to manage multiple assignments and work effectively in a collaborative environment.
• GPA of 3.0 or above; candidates must provide an official or unofficial transcript for verification.
• Ability to perform work onsite in Franklin, TN.
• Legally authorized to work in the United States; employment eligibility must be documented at hire.

Nice To Haves

• Familiarity with ServiceNow or other IT service management platforms.
• Knowledge of ITIL concepts and operational performance metrics.
• Experience with data visualization, reporting, or dashboard development.
• Exposure to system administration, infrastructure support, or IT operations.
• Interest in technology operations, process improvement, and business analytics.

Responsibilities

• Create and maintain ServiceNow dashboards to measure operational performance from an ITIL perspective.
• Analyze operational data and key performance metrics to identify trends, risks, and improvement opportunities.
• Present dashboard results and operational insights to team members and business stakeholders.
• Develop recommendations to improve service delivery, operational efficiency, and overall performance.
• Collaborate with cross-functional teams to support operational excellence initiatives and process improvements.
• Participate in internship program activities, networking events, and professional development opportunities.

Benefits

• Business Synergy Teams (ERGs) and opportunities to build relationships with employees from similar and diverse backgrounds.
• Professional training and development through innovation offerings, seminars, learning platforms, and leadership trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern