Digital Account Operations Specialist

EverBank • Town of Islip, NY

2d

About The Position

The Digital Account Operations Specialist reviews and makes decisions on new client applications and performs advanced processing of existing client change requests in accordance with regulatory requirements and departmental processes and procedures. Working under moderate to low supervision, the role supports other banking professionals in completing critical tasks on time.

The specialist reviews and processes applications under Know Your Customer (KYC), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) requirements; validates client information using third-party tools; researches applications; handles complex title applications and existing-client title changes; and contacts applicants to obtain documents and complete due diligence. The role also safeguards work in accordance with banking policies, supports training for new team members, and assists with user acceptance testing where applicable.

Requirements

• Preferred: 2 or more years of expertise in operational account services and customer support.
• Ability to navigate complex banking procedures and ensure compliance with regulatory standards.
• Skill in reviewing and processing new client applications in alignment with KYC, CIP, and OFAC requirements.
• Ability to validate client information using third-party verification tools such as LexisNexis and Experian.
• Proficiency in Microsoft Office Suite and various banking software applications.
• Strong problem-solving, organizational, and multitasking abilities.
• No experience is required; 2 or more years is preferred.
• High school education is preferred.

Nice To Haves

• 2 or more years of expertise in operational account services and customer support.
• High school education.

Responsibilities

• Review and process new client applications in accordance with KYC, CIP, and OFAC regulatory requirements.
• Validate client information using third-party verification tools such as LexisNexis and Experian.
• Conduct advanced research on client-submitted applications before onboarding and respond to client inquiries.
• Handle complex title applications, including trusts and states, and process existing-client title change requests.
• Contact new clients to obtain required documents and conduct due diligence checks and questions related to applications.
• Ensure work is safeguarded and controlled in accordance with banking policies and procedures.
• Support the training of new team members.
• Assist with user acceptance testing (UAT), where applicable.
• Support other banking professionals to ensure critical tasks are completed on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED