Digital Account Manager, Life Sciences

Thermo Fisher Scientific • Austin, TX

2d • Onsite

About The Position

The Digital Account Manager supports sales growth for Thermo Fisher Scientific’s Biosciences (BID) product portfolios by following up on and qualifying leads, initiating and closing sales, and promoting company products and services. The role manages inbound customer inquiries and relationships at assigned North American accounts, anticipates customer needs, and serves as a trusted partner to deliver an outstanding customer experience through remote digital channels.

The position provides quotes, pricing, and promotions tailored to customers’ needs; tracks opportunities in a CRM; and coordinates information among customers, sales representatives and account managers, technical sales specialists, customer service, and technical services. The schedule is 11 a.m.–7 p.m. CST (second shift). The role is office-based, with minimal travel potentially required, up to 5%.

Requirements

• Bachelor’s degree in a life science field, such as Biology, Chemistry, or Biochemistry, with translatable wet laboratory experience.
• 0–1 years of related work experience, such as customer service or telephone experience.
• Proficiency with computer applications such as MS Word, Excel, Outlook, and PowerPoint, or similar programs.
• General knowledge of the assigned product portfolio and/or customer segment.
• Ability to communicate clearly in English.
• Practical understanding of the sales process and buying cycle.
• Strong interpersonal skills, a positive demeanor, and professional conduct in customer situations.
• Detail-oriented, excellent communication skills, self-motivation, and ability to work effectively in a multitasking environment.
• Willingness to work 11 a.m.–7 p.m. CST.

Nice To Haves

• Salesforce experience.
• Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly genomics.
• Experience with remote selling by phone or digitally and customer consultation.

Responsibilities

• Become familiar with specific Biosciences (BID) product portfolios.
• Respond promptly to and process incoming customer inquiries, emails, and meeting requests.
• Assist customers remotely through digital technologies while providing excellent customer service.
• Triage and troubleshoot customer needs and direct customers to the appropriate company resource.
• Facilitate information flow among customers, sales representatives and account managers, technical sales specialists, customer service, and technical services.
• Provide quotes, pricing, and promotions based on customers’ unique needs.
• Maintain and track opportunities in a CRM.
• Follow up on and qualify leads, initiate and close sales, and promote company products and services to support assigned growth targets.
• Cultivate customer relationships at assigned accounts and anticipate evolving needs.

Benefits

• Competitive salary
• Annual incentive bonus plan
• 401(k) with company match up to 5%
• Tuition reimbursement
• Other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level