Digital Account Manager, Life Sciences

Thermo Fisher Scientific • Austin, TX

1d • Onsite

About The Position

The Digital Account Manager supports growth targets by using knowledge of product features, benefits, scientific techniques, and applications, together with consultative selling skills, to qualify leads, initiate and close sales, and promote company products and services. The role manages inbound inquiries and cultivates customer relationships at assigned North American accounts, anticipates customer needs, and delivers an outstanding customer experience.

The position focuses on becoming familiar with Biosciences (BID) product portfolios and assisting customers remotely through digital technologies. It involves responding to customer inquiries and meeting requests, triaging customer needs, coordinating information across internal teams, providing tailored quotes, pricing, and promotions, and tracking opportunities in a CRM. The role requires a bachelor's degree in a life science field and translatable wet-laboratory experience. The schedule is 11 a.m.–7 p.m. CST, with minimal travel of up to 5%.

Requirements

• Bachelor's degree in a life science field, such as Biology, Chemistry, or Biochemistry, with translatable wet-laboratory experience.
• A minimum of 0–1 years of related work experience, such as customer service or telephone experience.
• Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, and PowerPoint, or comparable programs.
• General knowledge of the assigned product portfolio and/or customer segment.
• Ability to communicate clearly in English.
• Practical understanding of the sales process and buying cycle.
• Strong interpersonal skills, a positive demeanor, and professional manner in customer situations.
• Detail-oriented, excellent communicator, self-motivated, and able to work effectively in a multitasking environment.
• Willingness to work 11 a.m.–7 p.m. CST.

Nice To Haves

• Salesforce experience.
• Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in genomics.
• Experience in remote selling by phone or digitally and customer consultation.

Responsibilities

• Become familiar with specific Biosciences (BID) product portfolios.
• Respond promptly and positively to incoming customer inquiries, emails, and meeting requests.
• Provide excellent customer service remotely through digital technologies.
• Triage and troubleshoot customer needs and direct customers to the appropriate company resource.
• Facilitate information flow among customers, sales representatives and account managers, technical sales specialists, customer service, and technical services.
• Provide quotes, pricing, and promotions tailored to customers' needs.
• Maintain and track opportunities in a CRM.
• Follow up on and qualify leads, initiate and close sales, and promote company products and services in support of growth targets.
• Cultivate customer relationships at assigned accounts, anticipate evolving needs, and serve as a trusted partner.

Benefits

• Competitive salary.
• Annual incentive bonus plan.
• 401(k) with company match up to 5%.
• Tuition reimbursement.
• Other employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level