Account Manager (Life Sciences Solutions)_Raleigh

TransPerfect•Raleigh, NC

2d•Onsite

About The Position

The Account Manager develops new business relationships and serves as the first level of support for existing clients. The role focuses on sales and account growth for TransPerfect’s language and business support services, while coordinating with production teams to ensure client projects are handled accurately and delivered with strong quality and customer service. The position is onsite in Raleigh, North Carolina, and is full-time and permanent.

Requirements

Bachelor’s degree minimum.
Excellent written and verbal English communication skills.
Proven sales lifecycle experience, from lead generation through closing business.
Proven track record of achieving sales targets.
Ability to consistently advance customer commitment on a weekly basis through a complex and lengthy sales cycle.
Ability to organize and manage multiple priorities and assess their relative importance and business impact.
Ability to understand market requirements, trends, dynamics, expectations, and competitive forces.
Strong customer orientation and ability to advocate for customer needs and requirements.
Proficiency in Microsoft Office Suite.
Ability to thrive in a fast-paced environment.
Excellent problem-solving and analytical skills.
Strong interpersonal skills.
Effective time-management skills.

Nice To Haves

Interest in long-term career growth through sales and project management, with earning and advancement potential.

Responsibilities

Research prospective clients using internet research, trade show lists, referrals, directories, and personal investigation.
Create accurate records of prospective client information in the CRM, including names, titles, phone numbers, and addresses.
Cold call prospective clients.
Develop creative solutions to improve new-business development strategy.
Negotiate rates and deadlines with prospective and current clients.
Educate prospective and existing clients about the translation process, TransPerfect’s rates, turnaround-time rationale, and competitor information.
Coordinate with production to ensure jobs are handled appropriately and with attention to detail.
Follow up with clients to assess satisfaction with delivery, quality, and customer service.
Research industries TransPerfect serves, including industry leaders, current events, and other pertinent information.
Complete other special projects or duties as required.
Build and execute strategies to increase customer share and develop long-term relationships within the territory.
Maintain customer relationships to retain existing business and grow sales.