Dietetic Technician

University of Arkansas System • Little Rock, AR

6d • Onsite

About The Position

The Dietetic Technician is responsible for daily routines and functions that ensure patients receive meals in a timely manner and that meals meet physician orders and patient preferences. The Dietetic Technician Level I assists in planning and implementing nutritional programs and services in the hospital. This position is considered Essential Personnel and requires work during inclement weather, as well as rotating weekends and holidays.

The role supports patient meal service by taking and correcting meal orders, serving and retrieving trays, addressing patient requests, and maintaining food and supply storage and work areas in accordance with departmental standards. The position works in an inside medical environment with a loud noise level and may encounter chemicals, electrical hazards, fumes, gases, odors, and heavy machinery.

Requirements

• High school diploma or GED.
• Two years of customer service experience.
• Team-oriented approach and strong customer service skills.
• Ability to work during inclement weather.
• Ability to work rotating weekends and holidays.

Nice To Haves

• Experience in a food service or patient care setting.

Responsibilities

• Assist patients and ensure they receive meals and nourishment consistent with current diet orders and food allergens.
• Seek food orders from patients who did not call the call center, have difficulty speaking, hearing, or seeing, or need language assistance.
• Take food orders promptly and accurately at the bedside using iPads, within the constraints of diet orders.
• Make selections in electronic meal selection using room service assist and house selection criteria.
• Update and record patient information from the electronic medical record; correct menu choices based on meal patterns, allergies, and preferences; and alert Lead Room Service Ambassadors or Supervisors to issues.
• Serve trays in a timely manner according to departmental policies and procedures.
• Identify patients and appropriate trays using two patient identifiers.
• Assess and troubleshoot issues at the point of service that may affect patient satisfaction.
• Respond to patient requests by communicating with appropriate staff.
• Retrieve trays from assigned patient units after meals.
• Prepare beverages according to thickened-liquid policies when required.
• Stock coolers, freezers, and dry storage in the patient food area.
• Store supplies and food according to department standards.
• Apply FIFO, temperature, and labeling standards.
• Follow the cleaning checklist and maintain a clean, organized work area.
• Greet customers courteously, identify themselves by name and department, maintain eye contact, and offer assistance.
• Model appropriate behavior for other employees, take initiative to cross-train and assist others, demonstrate flexibility, and maintain a customer-service focus.
• Demonstrate integrity, compassion, respect, and a positive attitude toward coworkers, patients, visitors, and UAMS staff.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision plans available for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED