Dietary Worker

Aramark

5d•Onsite

About The Position

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

Needs to communicate fluently in the English language, bilingual or multilingual a plus.
Ability to stay calm under pressure.
Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
Must be flexible and adaptable to change.

Nice To Haves

Previous customer service and/or call center experience preferred
Experience in food service, as a dietary clerk, or in a related field preferred

Responsibilities

Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
Adaptable to customer needs.
Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
Uses software to record patient orders.
Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
Performance of resident meal portioning and plating in accordance with established policies and procedures.
Ensures accuracy of food items being delivered to the resident.
Demonstrates initiative to meet resident needs consistent with resident focused approach.
Evaluates on an ongoing basis the overall acceptance of meal service including portions, palatability and waste and communicate results to cook.
Clearing and cleaning of resident dining and service areas.
Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
Prep beverages, salad bar, service areas, as needed.
Implementation and practice of established safe food handling and sanitation procedures.
Sanitation of service implements including tools and equipment.
Inventory and replenishment of supplies.
Attentive care and consideration of residents, staff and visitors’ requests.
Attend mandatory training and departmental meetings.
Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/residents while performing job duties.
Maintains the privacy, safety, and dignity of each resident by observing resident confidentiality and by strictly adhering to safety and sanitation standards.
Other related duties as required (i.e.: Temperature/Food/Waste/Dish Machine Audits).