Dietary Aide - Wait Staff

Corcoran House•Clinton, MA

5d•Onsite

About The Position

The Dining Room Dietary Aide/Waitstaff provides courteous, compassionate service to residents, their families, and guests. The role supports a personalized, restaurant-style dining experience and includes table-side service, preparation and side work, and maintaining the cleanliness and presentation of dining and food service areas. The position works with the Food Service Director to support resident satisfaction and, when that director is absent, follows direction from the designated shift supervisor (cook). The role also assists with dining-room events and performs other assigned duties.

Requirements

High school education or equivalent.
1–2 years of successful dining-room or restaurant waitstaff experience.
Working knowledge of food-handling and safety standards and basic kitchen operations.
Strong organization and time-management skills.
Ability to respectfully resolve customer dissatisfaction issues.
Ability to build positive relationships with employees, coworkers, residents, families, and guests.
Dedication to courteous, compassionate customer service.
Ability to handle multiple tasks and priorities.
Physically able to move up to 50 pounds without assistance, bend, reach, work in small areas, push and pull equipment and furnishings, and stand for long periods.

Responsibilities

Provide courteous, compassionate customer service and promote a personalized, restaurant-style dining atmosphere.
Communicate residents’ and guests’ dining concerns, suggestions, and compliments to the Food Service Director to support menu planning and resident satisfaction.
Promote teamwork and cooperation among community staff.
Help new residents become familiar with menus, seating, dining options, and dining hours.
Set tables according to standards established by the Food Service Director and HallKeen.
Serve beverages as requested by residents.
Complete side work according to shift checklists, Standard Operating Procedures, and daily and weekly tasks.
Know the daily menus and any changes; review menus, answer questions, record meal orders, and deliver orders accurately and promptly.
Remove used or soiled plates, utensils, glasses, and linens as needed and directed.
Clean and sanitize dining-room chairs, tables, carpets, floors, condiment containers, serving surfaces, and other equipment between meals and as assigned.
Respond respectfully to residents’ and families’ dining comments, concerns, and suggestions, and communicate them to the Food Service Director.
Follow direction from the designated shift supervisor (cook) when the Food Service Director is absent.
Work scheduled shifts and arrive and depart on time.
Follow applicable HallKeen Assisted Living, Food Service Director, ServSafe, Board of Health, and other protocols, policies, and practices.
Assist with special events and functions hosted in the dining room.
Perform other duties as requested or assigned.