Dietary Aide - Wait Staff
About The Position
The Dining Room Dietary Aide, Waitstaff provides courteous, compassionate service to Residents, their families, and guests. The role covers table-side service, food-service preparation and side work, and maintaining the cleanliness and presentation of dining and food-service areas. The position promotes a personalized, restaurant-style dining atmosphere and supports resident satisfaction through attentive service and communication with the Food Service Director. The Dietary Wait Staff member helps new Residents become familiar with menus, seating, dining options, and hours; accurately records and delivers meal orders; serves requested beverages; and assists with special events. The role also includes completing assigned checklists and cleaning duties, following applicable food-service protocols, and working scheduled shifts. When the Food Service Director is absent, the employee follows direction from the designated shift supervisor (cook).
Requirements
- High school education or equivalent.
- 1–2 years of successful dining-room or restaurant wait-staff experience.
- Working knowledge of food handling and safety standards and basic kitchen operation.
- Strong organization and time-management skills.
- Ability to respectfully resolve customer dissatisfaction issues.
- Ability to build positive relationships with employees, coworkers, Residents, families, and guests.
- Commitment to courteous, compassionate customer service.
- Ability to handle multiple tasks and priorities.
- Physically able to move up to 50 pounds without assistance.
- Physically able to bend, reach, and work in small areas.
- Physically able to push and pull equipment and furnishings.
- Physically able to stand for long periods.
Responsibilities
- Provide courteous, compassionate customer service and promote a personalized, restaurant-style dining atmosphere.
- Communicate residents’, families’, and guests’ concerns, suggestions, and compliments to the Food Service Director to support menu planning and satisfaction with dining programs.
- Promote teamwork and cooperation among community staff.
- Familiarize new Residents with menus, seating, dining options, and dining hours.
- Set tables according to standards established by the Food Service Director and HallKeen.
- Serve beverages requested by Residents.
- Complete side work and shift checklists, including Standard Operating Procedures, Daily Tasks, and Weekly Tasks.
- Know the daily menu for each meal service and remain aware of changes.
- Review menus, answer appropriate questions, accurately record meal orders, and deliver them promptly.
- Remove used or soiled plates, utensils, glasses, and linens as needed and directed.
- Maintain cleanliness and sanitation of dining-room furnishings, floors, serving surfaces, condiment containers, and other equipment between meals and as assigned.
- Respond respectfully to dining-related comments, concerns, and suggestions and communicate them to the Food Service Director.
- Follow direction from the designated shift supervisor (cook) when the Food Service Director is absent.
- Work assigned shifts and arrive and depart on time.
- Follow applicable HallKeen Assisted Living, Food Service Director, ServSafe, Board of Health, and other established protocols, policies, and practices.
- Assist with special events and functions hosted in the Dining Room.
- Perform other duties as requested or assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
