Dietary Manager

Mount Sinai Medical Center of Florida•Miami Beach, FL

About The Position

The Dietary Manager oversees patient dining services, food safety compliance, and service quality across assigned areas. The role ensures compliance with The Joint Commission, CMS, and ACHC requirements; maintains accurate operational records; and ensures patient-service equipment is maintained. The manager oversees retherm processes and Aladdin procedures, monitors meal quality, responds to patient concerns, and coordinates meal-service enhancements and special events. The position collaborates with nursing and interdisciplinary teams, manages patient-service supplies and charges, and maintains inventory and service standards. The manager leads, coaches, and develops patient services and utility staff; coordinates schedules within approved FTE levels, productivity standards, and overtime targets; and ensures timely completion of performance evaluations, competencies, and mandatory education. The role monitors staff training and competencies using systems such as Pineapple Academy, Jolt, CBORD, and Volt, supports daily operational communication, analyzes service outcomes, and implements improvement plans. The manager serves as a liaison across departments, attends required meetings and forums, and participates in daily team huddles with appropriate follow-up documentation.

Requirements

Current ServSafe Certification required.
Six Sigma Yellow Belt required.
Certified Dietary Manager (CDM) credential required, or eligibility to obtain it within a defined timeframe.
3–5+ years of progressive leadership experience in healthcare food service or hospitality operations.

Nice To Haves

Six Sigma Black Belt (ASQ) preferred.
Bachelor’s degree in Food & Nutrition, Hospitality, Healthcare Administration, or a related field preferred.
Experience with food service systems and technologies such as CBORD preferred.

Responsibilities

Oversee patient dining services, food safety compliance, and service quality across assigned areas.
Ensure compliance with The Joint Commission standards, CMS requirements, and ACHC requirements.
Maintain accurate daily and monthly temperature, sanitation, preventive maintenance, and operational records.
Ensure patient-service equipment is operational and maintained, and initiate repair or replacement requests as needed.
Manage retherm processes and Aladdin system procedures for safe and efficient meal delivery.
Monitor patient meal quality and identify trends and opportunities for improvement.
Respond to patient concerns, complaints, and service recovery needs.
Coordinate meal-service enhancements, including holiday and special-event amenities.
Collaborate with nursing and interdisciplinary teams on patient-centered service delivery.
Ensure in-unit food supply charges are processed accurately and timely, and supplies are delivered and managed according to hospital policies.
Communicate with departmental leaders to maintain adequate inventory of patient menu items and supplies.
Oversee daily patient dining operations and consistent service standards across assigned areas.
Use established systems to track and validate staff competencies, compliance, training completion, and development.
Lead, coach, and develop patient services and utility staff.
Coordinate staffing schedules in line with approved FTE levels, productivity standards, and overtime targets.
Maintain a leadership presence to support daily operations and staff needs.
Ensure timely performance evaluations, competency completion, and mandatory education.
Foster a positive work environment and monitor employee satisfaction through surveys and feedback.
Communicate operational issues to department leadership and act on improvement opportunities.
Analyze team performance and service outcomes, and develop and implement action plans.
Serve as a liaison between Food & Nutrition Services, nursing, and other departments.
Attend required meetings, committees, and interdisciplinary forums.
Ensure participation in daily team huddles and timely, accurate follow-up documentation.
Manage CBORD, Jolt, and Volt phone systems to support communication and operational workflows.