Dietary Manager

Mount Sinai Medical Center•Miami Beach, FL

11d

About The Position

The Dietary Manager oversees patient dining services, food safety compliance, and service quality across assigned areas. The role ensures compliance with Joint Commission, CMS, and ACHC requirements; accurate operational records; and safe, reliable meal delivery. The manager monitors meal quality, responds to patient concerns, coordinates dining enhancements, and collaborates with nursing and interdisciplinary teams to provide patient-centered service. The Dietary Manager oversees daily operations, equipment, inventory, staffing, and communication workflows. The role leads and develops patient services and utility staff, ensures completion of training and performance requirements, and analyzes service outcomes to implement improvements. The manager also serves as a liaison between Food & Nutrition Services, nursing, and other departments and participates in required meetings, committees, and team huddles.

Requirements

Current ServSafe Certification.
Six Sigma Yellow Belt certification.
Certified Dietary Manager (CDM) credential through the Certifying Board for Dietary Managers, or eligibility to obtain it within a defined timeframe.
3–5+ years of progressive leadership experience in healthcare food service or hospitality operations.

Nice To Haves

Bachelor’s degree in Food & Nutrition, Hospitality, Healthcare Administration, or a related field.
Six Sigma Black Belt certification through ASQ.
Experience with food service systems and technologies such as CBORD.

Responsibilities

Oversee patient dining services, food safety compliance, and service quality across assigned areas.
Ensure compliance with The Joint Commission standards, CMS requirements, and ACHC requirements.
Maintain accurate daily and monthly temperature, sanitation, preventive maintenance, and operational records.
Ensure patient service equipment is operational and maintained, and initiate repair or replacement requests as needed.
Manage retherm processes and Aladdin system procedures for safe and efficient meal delivery.
Monitor patient meal quality and identify trends and opportunities for improvement.
Respond to patient concerns and complaints and provide service recovery.
Coordinate patient meal service enhancements, including holiday and special event amenities.
Collaborate with nursing and interdisciplinary teams to support patient-centered service delivery.
Ensure in-unit food supply charges are processed accurately and on time, and supplies are managed according to hospital policies.
Communicate with departmental leaders to maintain adequate inventory of patient menu items and supplies.
Oversee daily patient dining operations and maintain consistent service standards.
Use systems such as Pineapple Academy, Jolt, CBORD, and Volt to track staff competencies, training, and development.
Lead, coach, and develop patient services and utility staff.
Coordinate staffing schedules to align with approved FTE levels, productivity standards, and overtime targets.
Maintain a leadership presence to support daily operations and staff needs.
Ensure timely completion of performance evaluations, competencies, and mandatory education.
Foster a positive work environment and support employee satisfaction.
Communicate operational issues to department leadership and act on improvement opportunities.
Analyze team performance and service outcomes and implement action plans.
Serve as a liaison between Food & Nutrition Services, nursing, and other departments.
Attend required meetings, committees, and interdisciplinary forums.
Participate in daily team huddles and complete required follow-up documentation.
Manage CBORD, Jolt, and Volt phone systems to support communication and operational workflows.