Diet Clerk - Food and Nutrition Services (Full Time)

Denver Health and Hospital Authority•Denver, CO

About The Position

Under close supervision, the Diet Clerk provides customer service and processes patient and diet information to ensure patients receive food appropriate to their diet orders and food allergies. The role performs clerical duties, including answering phones and using computer systems to process menus, diet information, and room-service orders. It also supports meal service by preparing and delivering nourishment, supplement, and tube-feeding products, and assisting with tray assembly and delivery as needed.

Requirements

1–3 years of customer-service experience.
Must be able to read, write, and speak English.
Ability to handle multiple priorities at one time.
Ability to perform repetitive hand and wrist movements.
Ability to demonstrate professional work behavior and follow established policies and procedures.
Competency with computer systems for order entry and updating diet and patient information.
Ability to read HealthTouch screens and census/diagnosis reports.
Position lists no high school diploma and/or no GED under Education.

Nice To Haves

Experience in healthcare food-service operations and/or a diet office.
Ability to speak English and Spanish, with documented competency in speaking Spanish.
Computer data-entry skills.
Good typing, keyboarding, and proofreading skills.
Experience with HealthTouch.

Responsibilities

Initiate telephone or personal contact as appropriate to ensure patients receive a meal during each meal period in the scheduled shift.
Answer phones professionally and follow department phone-etiquette procedures.
Maintain departmental records, logs, and files; record census after each meal; and keep the office clean and organized.
Oversee inventory and ordering of office supplies.
Accurately record clinical activity data in department forms.
Assist with tray assembly and delivery as needed.
Read HealthTouch screens and census/diagnosis reports.
Use computer systems for diet-office functions and clinical activities.
Update patient information and diet orders in the computer system before each meal service and throughout the shift, using information received by computer, phone, or fax.
Clarify incomplete or ambiguous diet orders and ensure meal orders are accurate and comply with policy.
Make diet changes, process correct diet orders, and keep the Room Service ordering system updated.
Accurately process Room Service meal orders according to patient preferences and dietary restrictions, including orders initiated by patients or families and orders for patients who need assistance.
Update and process nourishment, supplement, snack, and tube-feeding orders according to patient preferences and dietary restrictions, including orders initiated by patients or families and orders for patients who need assistance.
Print nourishment, supplement, and tube-feeding labels within established time frames.
Prepare and deliver nourishment, supplement, and tube-feeding products according to standard procedures.
Follow guidelines and accurately calculate tube-feeding delivery orders as needed.
Print patient reports to identify patients who have not placed a meal order for the meal period.
Process AD-13 requests for patient and/or guest meal service.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other offerings.
Tuition reimbursement and assistance.
Education, coaching, and professional-development opportunities through the Workforce Development Center.
Career advancement pathways and a professional clinical advancement program with shared governance.
Public Service Loan Forgiveness eligibility, free student-loan coaching, and assistance navigating the PSLF program.
National Health Service Corps and Colorado Health Service Corps eligibility.