Diet Clerk - Food and Nutrition Services (Full Time)

Denver Health•Denver, CO

4d•$21 - $24

About The Position

Under close supervision, the Diet Clerk provides customer service and processes patient and diet information to ensure patients receive meals that meet their diet orders and food-allergy requirements. The role performs clerical duties, including answering phones and using computer systems to process menus, diet information, and Room Service orders. The Diet Clerk maintains records and office organization, tracks clinical activity, updates patient information and diet orders, clarifies incomplete or ambiguous orders, and processes meal, nourishment, supplement, snack, and tube-feeding requests. The position also prints labels and patient reports, prepares and delivers specified products, and assists with tray assembly and delivery as needed. The schedule varies.

Requirements

1–3 years of customer service experience.
Ability to read, write, and speak English.
Ability to handle multiple priorities at one time.
Ability to perform repetitive hand and wrist movements.
Ability to demonstrate professional work behavior by following established policies and procedures.
Competency with computer systems for order entry and updating diet and patient information.
Ability to read HealthTouch screens and census or diagnosis reports.
Education listed: no high school diploma and/or no GED.

Nice To Haves

Experience in healthcare food service operations and/or a diet office.
Ability to speak both English and Spanish, with documented competency in Spanish.
Computer data-entry skills.
Good typing, keyboarding, and proofreading skills.
Experience with HealthTouch.

Responsibilities

Contact patients by phone or in person as appropriate to help ensure they receive a meal during each meal period on the scheduled shift.
Answer phones professionally in accordance with department phone etiquette procedures.
Maintain departmental records, logs, and files; record census after each meal.
Maintain a clean, organized office and oversee inventory and ordering of office supplies.
Accurately track clinical activity data in department forms.
Assist with tray assembly and delivery as needed.
Read HealthTouch screens and census or diagnosis reports.
Use computer systems to perform diet office functions and clinical activities.
Update patient information and diet orders in the computer system before each meal service and throughout the shift, using information received by computer, phone, or fax.
Clarify incomplete or ambiguous diet orders and ensure meal orders are accurate and policy-compliant.
Make necessary diet changes, process correct diet orders, and keep the Room Service order system updated.
Process Room Service meal orders accurately according to patient preferences and dietary restrictions, including patient- or family-initiated orders and orders for patients needing assistance.
Update and process nourishment, supplement, snack, and tube-feeding orders accurately according to preferences and dietary restrictions, including patient- or family-initiated orders and orders for patients needing assistance.
Print nourishment, supplement, and tube-feeding labels within established time frames.
Prepare and deliver nourishment, supplement, and tube-feeding products according to standard procedures.
When needed, follow guidelines and accurately calculate tube-feeding delivery orders.
Print reports identifying patients who have not placed a meal order for the meal period.
Process AD-13 requests for patient or guest meal service.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and perks on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, supporting internal career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligibility.