Diesel Technical Advisor - Customer Service

JASPER Engines & Transmissions • Jasper, IN

1d • Onsite

About The Position

As a member of the Headquarters Customer Service Team, the Diesel Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of diesel engines. Experience diagnosing and repairing diesel engine applications is required. The Customer Service Diesel Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches closest to your home.

Requirements

• Experience diagnosing and repairing diesel engine applications is required
• Understanding and knowledge of diesel engines
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in diesel engines
• Organized and detail oriented
• Analytical problem solver and decision maker; quick thinker

Nice To Haves

• 2–4-year automotive degree and/or related automotive industry experience preferred

Responsibilities

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Benefits

• Starting Pay Range: $22-24/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans (401K with company match + Employee Stock Ownership Plan)
• Monthly and Quarterly bonus
• Opportunity for vertical and horizontal growth
• On the job training
• And, so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed