Customer Service - Automotive Technical Advisor

Jasper Holdings Inc. • Jasper, IN

1d • Onsite

About The Position

As a member of the Headquarters Customer Service Team, the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of gas and/or diesel engines and transmissions. Experience diagnosing and repairing vehicles is required. The Customer Service Automotive Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches that is closest to your home.

Requirements

• understanding and knowledge of gas and/or diesel engines and transmissions
• Experience diagnosing and repairing vehicles
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in either gas engines, diesel engines, and/or transmissions
• Organized and detail oriented
• Analytical problem solver and decision maker

Nice To Haves

• 2–4-year automotive degree and/or related automotive industry experience preferred

Responsibilities

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Benefits

• Starting Pay Range: $19-21/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans
• Monthly and Quarterly bonus
• Associate referral bonus
• On the job training
• Opportunity for vertical and horizontal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees