Customer Service Advisor

Carvana • Hudson, MA

1d • Onsite

About The Position

Carvana is looking for a Service Advisor to join their growing team. This role will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. The Service Advisor will guide customers through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between technicians and customers. The company is seeking detail-oriented individuals with a strong work ethic and a passion for automotive care.

Requirements

• 3+ years of experience in a Customer facing role
• Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.
• Excellent customer service, communication and time management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational and multitasking abilities while maintaining high standards.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver’s license and clean driving record.
• Must be able to read, write, speak and understand English
• Must be at least 18 years of age

Nice To Haves

• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus.

Responsibilities

• Greet customers in a friendly and professional manner upon arrival.
• Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs).
• Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.
• Provide accurate cost and time estimates for service work.
• Maintain constant communication with customers regarding repair status, additional recommendations, and any delays.
• Coordinate with technicians, parts department, and service manager to ensure timely completion of work.
• Ensure all warranty and manufacturer processes are followed correctly.
• Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed.
• Follow up post-service to ensure customer satisfaction and encourage survey completion.

Benefits

• Full-Time Position with a competitive hourly wage
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees