Customer Service Advisor
GXO Logistics•Tukwila, WA
•Onsite
About The Position
GXO is seeking a dedicated Customer Service Advisor to join their team at the Maidstone DC, supporting the NHS Supply Chain contract. This full-time, permanent role involves being the primary point of contact for customers, ensuring high standards of service and support. GXO is a leading provider of cutting-edge supply chain solutions globally, utilizing technology and services to help customers manage their goods efficiently. The company prides itself on its energetic and innovative global team.
Requirements
- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel)
Nice To Haves
- bespoke systems experience
Responsibilities
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
Benefits
- a salary of up to £26,178.98 per annum
- 25 days annual leave (plus bank holidays)
- a blue-light card
- flexible dental insurance plans
- a company sponsored pension scheme
- a 24/7 online GP service
- life assurance
- a fully comprehensive employee assistance programme
- access to our MyBenefits platform offering a variety of high street discounts
- a cycle to work scheme
- cashback cards
- a saving scheme
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
