Diagnostic Technician

Fresno Economic Opportunities Commission•Fresno, CA

3d•$21 - $24

About The Position

Under the direction of the Field Supervisor, the Diagnostic Technician conducts weatherization measures in accordance with funding-source requirements, maximizing eligible services and leveraging opportunities in each home. The role creates work orders; reviews, monitors, and maintains client files and databases; and reports concerns related to compliance rules and requirements. The technician stays current on program updates, policies, procedures, and standards. The position educates clients about weatherization and energy conservation, performs building assessments and diagnostic tests, and supports compliance with California Department of Community Services and Development requirements, Cal OSHA standards, and lead-safe practices. The technician prepares and checks program documents, communicates with clients and project partners, monitors assigned weatherization projects, and assists assessors and inspectors. The role reports to the Field Supervisor and has no supervisory responsibilities.

Requirements

High school diploma or GED.
Two years of experience in weatherization, solar, and/or other building construction trades.
One year of experience with low-income weatherization programs, including LIHEAP, DOE, and ESAP.
One year of experience in construction, community development, housing rehabilitation, or property rehabilitation.
Proficiency with client database software, Microsoft Word and Excel, phones, and office equipment.
Excellent customer service and communication skills, including the ability to explain information and handle client issues in a friendly, patient, respectful, and professional manner.
Must obtain required certifications within six months of employment, including Basic Weatherization, Blower Door, Duct Blaster, and Combustion Appliance Safety Training.
Possess certifications required by the funding source.
Effective presentation, written, and verbal communication skills.
Willingness to work non-traditional hours and days to meet position needs.
Valid California driver’s license, reliable transportation, adequate auto insurance as required by state law, and insurability by the agency’s carrier.
Ability to stand, walk, sit, use hands and fingers, reach, climb or balance, stoop, kneel, crouch, crawl, and talk or hear.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, and color vision, and the ability to adjust focus.

Nice To Haves

Vocational training certificate in a construction field.
Experience providing customer service and complaint resolution.
Bilingual ability in English and Spanish, Hmong, or another secondary language, based on client and program needs.
Basic Weatherization, Blower Door, Duct Blaster, and Combustion Appliance Safety Training certifications.

Responsibilities

Educate clients about weatherization benefits and provide energy conservation, budget counseling, mold and moisture, radon and asbestos, and lead-safe information materials.
Assess client homes and apartments to determine weatherization feasibility and identify eligible measures under the applicable Technical Reference Manual, Cal OSHA Safety Manual, and lead-safe practices guide.
Perform combustion appliance safety, duct, shell, and airflow exhaust testing as required, and complete required CSD forms.
Coordinate with clients, local utilities, and the agency when hazardous conditions are identified during assessments or post-inspections, following CSD protocols.
Analyze field issues and complete mathematical calculations and technical forms or reports.
Follow policies, procedures, and standards required by funding sources, including using the CSD 710 Priority List form when required.
Accurately, efficiently, and promptly complete and assemble documents required by funders.
Proofread team members’ paperwork and create and proof work orders.
Call clients to verify appointments and provide updates on work status.
Enter and document information in databases, weatherization schedules, calendars, and related records.
Follow Cal OSHA safety procedures and guidelines.
Prepare and maintain client forms, files, and records, and ensure program compliance with contract requirements.
Follow FEOC and department policies, procedures, and protocols.
Participate in staff meetings and attend other meetings and seminars as directed.
Explain technical aspects of the energy services program and educate clients and the public about home energy conservation.
Maintain professional relationships with subcontractors, employees, and clients.
Monitor all phases of weatherization work on assigned projects.
Assist assessors and inspectors with assessments and inspections, and perform diagnostic testing as required.
Travel for agency business using an agency-provided vehicle or reliable transportation.
Maintain regular attendance and punctuality, work evenings and weekends as required, and perform other duties as assigned.