Diagnostic Imaging Medical Assistant

Montefiore Nyack Hospital•Nanuet, NY

52d•$23

About The Position

The Medical Assistant is a member of the patient care team and works under the direction of the Lead MRI RT and Clerical Supervisor of DI. The role supports technologists with clinical tasks, including patient screening, changing, and preparation for MRI examinations, and may perform phlebotomy duties as needed. The Medical Assistant helps maintain efficient center operations and collaborates with clinical team members to support workflow and safety protocols. The position also involves patient reception and direction, appointment scheduling, phone coverage, and data entry. The Medical Assistant follows MRI safety requirements and established infection-control and patient-care procedures, assists technologists during and after examinations, supports patient transfers and handoffs, maintains supplies and orderly work areas, and provides courteous, respectful service to patients, visitors, physicians, and colleagues.

Requirements

High school diploma or GED.
Interpersonal and communication skills required upon hire.
BLS certification from the American Heart Association required upon hire.
A minimum of 2 years of experience working as a Medical Assistant is preferred.

Nice To Haves

Successful completion of a nursing or medical assistant training program.
A minimum of 2 years of experience working as a Medical Assistant.

Responsibilities

Perform patient-care activities according to the clinical standards of the Montefiore Nyack ASC MRI DI areas.
Answer phones, schedule appointments, and enter patient information.
Follow MRI safety measures, policies, procedures, and protocols to protect patients, families, employees, and self.
Greet and direct patients to the waiting area, notify the modality of their arrival, monitor the waiting area, and notify supervision when needed.
Report changes in patient condition and urgent or emergent situations, and initiate appropriate emergency interventions.
Perform general phlebotomy and line insertion.
Use MRI-safe wheelchairs and stretchers and follow safe patient-handling procedures.
Give and receive handoffs with technologists and colleagues at shift changes and before leaving the unit.
Follow infection-control, hand-hygiene, and patient-care policies and procedures.
Respond appropriately to coworkers and other departments and treat patients, visitors, physicians, and employees with courtesy, respect, and caring behavior.
Address issues directly when possible and consult appropriate management for conflict-resolution support.
Demonstrate competency in care of the applicable age-specific patient population.
Prepare patients for examinations, verify identity using two identifiers, explain gowning and the security of personal belongings, and provide basic exam education while referring clinical questions to technologists.
Assist technologists during procedures as directed, including moving patients and obtaining supplies and equipment.
Assist with transferring patients into and out of procedure rooms and with post-exam tasks.
Maintain basic supply levels, set up supplies as requested, and stock changing rooms and blanket warmers.
Maintain patient flow and communicate with patients about appointment times.
Keep areas clean and orderly using proper cleaning techniques; restock, fold linen and patient gowns, discard soiled linen, and perform other unit-specific ancillary tasks.
Provide customer service, acknowledge concerns, take corrective action, communicate positively across cultures and beliefs, and escort customers when necessary.
Participate in department- and hospital-wide process or outcome improvement activities and annual competency assessment.
Maintain and improve self-development and knowledge, and comply with licensure and certification requirements.
Use equipment and supplies prudently and follow the charge process for supplies and equipment.
Complete projects and assignments within expected time frames, participate in committees and task forces as requested, and assist with new-hire orientation.
Participate in activities that support the hospital's mission and perform other duties as assigned within the classification.