DHS Review Manager
About The Position
Join a Company Where Your Work Makes a Difference At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.
Requirements
- Active favorable adjudicated T5, T5R or HT
- DHS experience highly desired
- Flexible work location, Remote-friendly
Responsibilities
- Provide day-to-day leadership and management of the Review Team.
- Assign work and balance reviewer workloads based on staffing levels, workload volume, priorities, and customer requirements.
- Monitor team performance against established quality, timeliness, production, and customer service metrics.
- Ensure investigative reports, interviews, and record checks are reviewed in accordance with customer and contractual requirements.
- Track and report team KPIs, trends, and performance metrics to Program Management.
- Collaborate with Workload Leadership and Field Leadership to address operational challenges and support timely case completion.
- Identify recurring errors, deficiencies, omissions, and quality concerns across investigative work products.
- Partner with Quality Assurance and Training personnel to develop corrective action plans and targeted educational initiatives.
- Monitor reviewer productivity and provide coaching, mentoring, and performance feedback.
- Conduct performance management activities, including development planning and corrective actions when necessary.
- Ensure consistency in review practices and interpretation of investigative requirements across the review staff.
- Support customer audits, internal audits, and quality inspections.
- Participate in process improvement initiatives designed to enhance operational efficiency and product quality.
- Serve as a subject matter expert regarding investigative review standards and customer-specific requirements.
- Provide regular status updates and performance reports to Program Management.
- Support surge efforts and special projects as required.
Benefits
- Comprehensive Medical Coverage with Prescription Benefits
- Dental Insurance
- Flexible Spending Accounts (FSA)
- Company-Paid Short-Term & Long-Term Disability
- Company-Paid Basic Life Insurance
- 401(k) Retirement Plan
- Paid Time Off beginning on your first day of employment
- Professional growth and leadership development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
