Customer Success Program Manager - DHS
About The Position
D-Fend Solutions is seeking a skilled and detail-oriented Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management, cybersecurity coordination, configuration control, and warranty tracking for fielded systems supporting national security missions. While this position does not require hands-on software engineering or direct system scanning, the successful candidate must be able to manage technical staff and government reporting requirements while ensuring timely delivery of all program milestones. The ideal candidate will have previous experience working with or supporting a federal government agency—particularly those involved in homeland security, border protection, defense, or law enforcement—and will understand the expectations around system compliance, structured reporting, and secure deployment practices. The ideal candidate will have experience in managing contracts such as IDIQs, and generating proposals and task orders. Travel will be required, and not expected to exceed 30-40%.
Requirements
- Skilled and detail-oriented Program Manager.
- Ability to manage technical staff.
- Ability to manage government reporting requirements.
- Previous experience working with or supporting a federal government agency (homeland security, border protection, defense, or law enforcement preferred).
- Understanding of system compliance, structured reporting, and secure deployment practices.
- Experience in managing contracts such as IDIQs.
- Experience generating proposals and task orders.
Nice To Haves
- Hands-on software engineering experience.
- Direct system scanning experience.
Responsibilities
- Lead and coordinate delivery of Counter-Unmanned Aircraft Systems technologies to United States federal government customers.
- Oversee lifecycle management for fielded systems.
- Oversee cybersecurity coordination for fielded systems.
- Oversee configuration control for fielded systems.
- Oversee warranty tracking for fielded systems.
- Manage technical staff.
- Manage government reporting requirements.
- Ensure timely delivery of all program milestones.
- Manage contracts such as IDIQs.
- Generate proposals and task orders.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
