DevOps/SRE Engineer - Bilingual Mandarin Required

CWILL•Cary, NC

2d•$100,000 - $140,000•Remote

About The Position

CWILL is hiring a remote DevOps/SRE Engineer who is fluent in Mandarin Chinese and is based in North Carolina, California, Texas, Illinois, or New Jersey. The role serves as a local point of contact for overseas operations and compliance, focusing on day-to-day operational execution, collaboration across time zones, and implementation of local compliance requirements. It is primarily an execution-level position that also requires independently handling unexpected incidents and maintaining system stability and compliance across North America. During the first 6–12 months, the engineer will operate cloud resources and infrastructure using the operations and monitoring framework established by the China-based team, carry out routine monitoring, alerting, backup, and recovery tasks, and assist with first-line alert triage and incident response. Over time, the role will take ownership of day-to-day operations for local US data centers and/or cloud resources, implement local compliance requirements, serve as a first responder for North America incidents, and support compliance, legal, and third-party audit work related to GDPR, SOC2, and US regulations.

Requirements

Fluent Mandarin Chinese listening, speaking, reading, and writing skills.
Legal authorization to work for any employer; sponsorship is not currently available.
Bachelor’s degree in Computer Science or a related field.
3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles.
Strong experience with at least one major cloud provider: AWS, Azure, or GCP; solid understanding of services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
Deep knowledge of Linux systems, networking fundamentals, containers (Docker and Kubernetes), load balancing, and service governance.
Proficiency with Infrastructure as Code tools such as Terraform, Ansible, and Helm.
Experience building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar tools.
Hands-on experience with monitoring, logging, and tracing systems such as Prometheus, Grafana, ELK Stack, and OpenTelemetry, or equivalent tools.
Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
Excellent system design, analytical thinking, and complex troubleshooting skills.
Strong cross-team communication skills.

Nice To Haves

Experience leading technical knowledge sharing or evangelism.

Responsibilities

Execute day-to-day operations for cloud resources and infrastructure using the operations and monitoring framework built by the China-based team.
Perform routine monitoring, alerting, backup, and recovery tasks according to standard operating procedures.
Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
Perform initial troubleshooting and first-response actions before handing incidents off to the China-based team.
Own day-to-day operations of local US data centers and/or cloud resources as the role develops.
Implement local compliance requirements, including access controls for privacy data and data localization or storage requirements.
Serve as the first responder for incidents affecting North America systems and services.
Resolve common incidents independently and coordinate complex issues with the China-based team.
Gradually take on execution and liaison work related to GDPR, SOC2, and US local regulations, under guidance from compliance experts.
Support overseas and local legal, compliance, and third-party audit requirements to help keep the SaaS product compliant.