SRE Engineer

Codetech • Atlanta, GA

18h

About The Position

The SRE Engineer supports production applications and infrastructure hosted on AWS. The role provides Level 1 and Level 2 incident support, investigates application, configuration, and infrastructure issues, and works to restore service within defined SLAs. The engineer participates in on-call rotations, major incident bridges, and post-incident reviews, escalating code-level defects to development teams with diagnostic information, logs, and impact assessments.

The role also performs regular health checks and monitors application, infrastructure, and AWS service health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes. It maintains and improves monitoring and observability dashboards and responds proactively to alerts concerning resource utilization, latency, errors, and availability.

Requirements

• Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.
• Hands-on experience with incident management and 24/7 production support models.
• Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.
• Experience building and maintaining monitoring dashboards.
• Strong troubleshooting skills across infrastructure, networking, and application layers.
• Working knowledge of CI/CD pipelines and AWS deployment processes.
• Experience working with databases and Unix/Linux environments.
• Mandatory skills: CloudWatch, Dynatrace, Git, Observability, and Reliability Patterns.

Nice To Haves

• Chaos Testing
• Shell Scripting

Responsibilities

• Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.
• Triage incidents, identify root causes, distinguish infrastructure issues from application defects, and restore service within defined SLAs.
• Escalate code-level defects to development teams with diagnostics, supporting logs, and impact assessments.
• Participate in on-call rotations, major incident bridges, and post-incident reviews.
• Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.
• Perform regular health checks across applications, infrastructure, and AWS services.
• Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.
• Respond proactively to alerts related to resource utilization, latency, errors, and availability.
• Maintain and improve monitoring and observability dashboards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed