DevOps Engineer (Multiple Positions Available)
About The Position
SAP America, Inc. is hiring DevOps Engineers in Palo Alto, California, to coordinate with external service providers and vendors for Data Center Operations. The role is responsible for IMAC-D services and processes, goods receipt, data center capacity management, hardware maintenance support, inventory or asset management, access management, data quality and reporting, and ticket handling in ServiceNow. The DevOps Engineer ensures effective delivery of customer cloud environments for assigned product lines in accordance with defined Service Level Agreements. The role drives automation and standardization to support smooth operations and maximize uptime; collaborates with engineering, product management, and other service groups; improves system landscape support; and assures effective system operations throughout the software lifecycle. Additional duties include knowledge management between operations and development, maintaining high process quality, and contributing to the operations model, processes, and procedures. The position uses a hybrid work model and is based at 3410 Hillview Ave., Palo Alto, CA 94304.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Information Systems, or a related field, and five years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and three years of experience in the job offered or a related occupation.
- At least three years of experience with Data Center Electrical Configurations.
- At least three years of experience with Data Center Mechanical Configurations.
- At least three years of experience with Data Center IMAC-D Processes.
- At least three years of experience with SAP S/4 Production Planning.
- At least three years of experience handling service requests using ServiceNow.
- At least three years of experience with stock inventory using S/4 Material Master.
- At least three years of experience with chain-of-custody of data-bearing components.
Responsibilities
- Coordinate with external service providers and vendors for Data Center Operations.
- Manage IMAC-D services and processes.
- Handle goods receipt.
- Manage data center capacity.
- Support hardware maintenance activities.
- Work with Data Center Inventory Management or Asset Management.
- Manage data center access or access control.
- Perform data quality and reporting activities.
- Handle tickets using ServiceNow.
- Ensure effective delivery of customer cloud environments for assigned product lines in accordance with defined Service Level Agreements.
- Drive automation and standardization to support smooth operations and maximize uptime.
- Collaborate with engineering, product management, and other service groups.
- Improve system landscape support in assigned functional areas.
- Assure effective system operations throughout the software lifecycle.
- Provide knowledge management within the team and between operations and development.
- Maintain excellent quality and high standards in processes listed in the relevant process map.
- Contribute to the operations model and operational processes and procedures.
Benefits
- SAP states that it offers great benefits and provides a link to information about SAP North America benefits and eligibility requirements; specific benefits are not listed in the posting.
- Employee Referral Program eligibility is mentioned, subject to the applicable policy and criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
