DevOps Engineer

Confido•New York, NY

4d•$190,000 - $240,000•Onsite

About The Position

Confido is hiring a hands-on DevOps Engineer to own and improve the infrastructure and tooling that keep its platform fast, secure, reliable, and easy to ship to. The platform processes remittances, deductions, retailer disputes, and trade spend for consumer packaged goods brands, so availability and performance affect customers’ cash operations. The role spans AWS, Kubernetes, Terraform, GitHub Actions, observability, and security. The engineer will help product engineers ship confidently, diagnose issues quickly, and operate production without relying on heroics. Work includes planned platform projects as well as responding to current production needs, in close partnership with product engineers and engineering leadership. The engineer is expected to develop a point of view on platform priorities and execute improvements. The position is based in the Confido office in New York, NY, with relocation support. It includes participation in a shared on-call rotation.

Requirements

At least 3 years of experience building and operating production infrastructure for a software product.
Strong AWS experience, including working knowledge of networking, compute, storage, databases, and IAM.
Experience running containerized workloads on Kubernetes.
Experience with infrastructure as code such as Terraform, Pulumi, or similar.
Experience building and maintaining CI/CD pipelines.
Sound instincts for observability, incident investigation, and root-cause analysis.
Ability to automate operational work using Python, shell, or another language.
Strong security judgment, particularly because customers entrust the company with financial data.
Ability to turn complex operational problems into simple, maintainable solutions.
Clear and concise written and verbal communication.

Nice To Haves

Experience supporting SOC 2 or similar compliance programs.
Experience with systems that handle financial, payments, or other sensitive data.
Experience at an early-stage, high-growth B2B SaaS company.

Responsibilities

Own and improve production infrastructure on AWS, including Kubernetes, PostgreSQL, S3, networking, IAM, and load balancing.
Manage infrastructure as code in Terraform so changes are reviewable, repeatable, and safe to roll back.
Build and maintain GitHub Actions CI/CD pipelines for Rails, Python, and TypeScript services, including migrations and automated testing.
Expand observability across services using OpenTelemetry, Prometheus, and Grafana.
Investigate production incidents, identify root causes, and implement lasting fixes.
Improve deployment safety through automated checks, progressive rollouts, and clear rollback paths.
Partner with product engineers on local development, test environments, and release workflows.
Track capacity, reliability, and cloud spending, and make practical improvements as customer volume grows.
Help define incident response, backup, disaster recovery, and business continuity practices.
Participate in a shared on-call rotation and improve the on-call experience.
Learn the architecture, deployment process, and security controls; ship changes through the existing pipeline; review incidents and address recurring pain points.
Take ownership of a platform area such as CI/CD, observability, deployment reliability, or cloud security, and deliver improvements that reduce manual work or make releases faster and safer.
Deliver a significant platform improvement with measurable results and develop a prioritized infrastructure roadmap.

Benefits

Equity in the company.
100% of employee health insurance premiums paid through Aetna.
Dental and vision coverage through Guardian.
Carrot Fertility Pro fertility and family-forming support.
12 weeks of paid parental leave.
Unlimited PTO and regular four-day holiday weekends.
401(k) through Vestwell.
Paid relocation support to New York City.
Fully equipped workspace, including laptop, monitor, keyboard, and a $200 setup-personalization stipend.
Catered Friday lunches, team dinners, and unlimited coffee and snacks featuring products from partner brands.